IT Specialist

• Oct 2018 - Present

IT Technician

• May 2017 - Present

Performs the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines; Testing of computers and ensuring that computer systems are functioning properly Troubleshooting support calls relating technical problems in a desktop support environment; Setting up new PC workstations, printers and other peripherals; Diagnosing and supporting client applications (i.e. MS Office, IE, other internal applications); Troubleshooting hardware and operating system software in a network/AD domain environment; Repairing of hardware devices;

IT Field Technician

• Sep 2016 - Present

 Desktop, Server & Network hardware break/fix and deployments.  Receive & respond to escalated tie 2 support requests.  Attend regular onsite client check-ups to ensure top quality service is being delivered.  Anticipate and react to major technology change to ensure the maintain a technological and competitive edge within the market.  Desktop, Server & Network hardware break/fix and deployments.  Receive & respond to escalated tie 2 support requests.  Attend regular onsite client check-ups to ensure top quality service is being delivered.  Anticipate and react to major technology change to ensure the maintain a technological and competitive edge within the market.

IT training

• Apr 2016 - Present

 Migration user profile to a new domain.  Performs the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines;  Testing of computers and ensuring that computer systems are functioning properly;  Migration user profile to a new domain.  Performs the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines;  Testing of computers and ensuring that computer systems are functioning properly;

IT Technician

• Jan 2012 - Jul 2014

 Manages end user accounts, permissions and access rights in accordance with best-practices regarding privacy, security, and regulatory compliance;  Make sure local network, computer work stations, and Internet connections work properly.  Test and install computer materiel, network software, and operating system software.  Provide problem-solving services to network users.  Install, maintain and update computer materiel. Pinpoint and solve computer problems.  Manages end user accounts, permissions and access rights in accordance with best-practices regarding privacy, security, and regulatory compliance;  Make sure local network, computer work stations, and Internet connections work properly.  Test and install computer materiel, network software, and operating system software.  Provide problem-solving services to network users.  Install, maintain and update computer materiel. Pinpoint and solve computer problems.

Help Desk

• Jan 2010 - Dec 2011

 Desktop, Server & Network hardware break/fix and deployments.  Receive & respond to escalated tie 2 support requests.  Install and configure Windows server 2008/2012 R2.  Install and configure an PC, laptop and printer.  Troubleshooting : harware and software.  Desktop, Server & Network hardware break/fix and deployments.  Receive & respond to escalated tie 2 support requests.  Install and configure Windows server 2008/2012 R2.  Install and configure an PC, laptop and printer.  Troubleshooting : harware and software.

IT Specialist

• Feb 2005 - Aug 2008

 system admin  Configuration an Switch and Routeur.  Install an antivirus and update the software .  user support .  system admin  Configuration an Switch and Routeur.  Install an antivirus and update the software .  user support .