Experience

PayQuicker

• United States
• Financial Services
• 1 - 100 Employee

• Bilingual Customer Service Representative

  • Oct 2020 - Present

  Responsibilities include to answer Inbounds calls, respond to chat requests, resolve customer support tickets, interact with several applications simultaneously to efficiently assist the customers. Also, communicate suggestions for program enhancement to management team. Update and document account records for changes and other required information. Complete continuing education regarding company policies and procedures. All fulfill all other duties as assigned by supervisor and managers. Responsibilities include to answer Inbounds calls, respond to chat requests, resolve customer support tickets, interact with several applications simultaneously to efficiently assist the customers. Also, communicate suggestions for program enhancement to management team. Update and document account records for changes and other required information. Complete continuing education regarding company policies and procedures. All fulfill all other duties as assigned by supervisor and managers.



Maximus

• United States
• Government Administration
• 700 & Above Employee

• Bilingual Customer Service Specialist III

  • Dec 2018 - Feb 2021

  Responsibilities included to answer calls consumers and general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols. Process new applications for health care coverage, process life event changes, transfer and refer consumers to appropriate entities according to stablished guidelines. Perform co-browse interactions with consumers, seeking assistance with the application for NYSOH as necessary. Facilitate fulfillment of caller requests for materials via mail, email or download. Respond to all inquiries consistent with confidentiality and privacy policies. Escalate to appropriate channels, track, document call in accounts. Attend meetings, meet quality assurance and all other metrics, respond to all safety standards. Show less



Staffmark

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Bilingual Operations Specialist

  • Apr 2016 - Aug 2017

  Screened all applicants. Communicated duties, compensation, benefits and working conditions to all potential candidates. Enabled solid understanding of the job’s expectations. Organized for all drugs tests. Completed the hiring and onboarding processes. Tracked personal, payroll and financial records of employees. Planned and executed recruitment events to bring in more candidates. Screened all applicants. Communicated duties, compensation, benefits and working conditions to all potential candidates. Enabled solid understanding of the job’s expectations. Organized for all drugs tests. Completed the hiring and onboarding processes. Tracked personal, payroll and financial records of employees. Planned and executed recruitment events to bring in more candidates.



US Cellular-Answer Wireless

• Telecommunications
• 100 - 200 Employee

• Bilingual Sales Consultant

  • Apr 2012 - Dec 2015

  Provided professional, friendly, effective and efficient cellular sales services in all interactions while meeting metrics and exceeding expectations. Provided the world’s best customer service, assisted with customer inquiries, resolved account issues, de-escalated uncomfortable situations while achieving customer retention. Provided professional, friendly, effective and efficient cellular sales services in all interactions while meeting metrics and exceeding expectations. Provided the world’s best customer service, assisted with customer inquiries, resolved account issues, de-escalated uncomfortable situations while achieving customer retention.