Program Operations Manager (Youth Programs)

• Dec 2022 - Present

Senior Program Officer (Family Based Care)

• Feb 2021 - Nov 2022

-Cross cultural work, collaboration, and supervision of staff in Haiti, Ghana, Ethiopia, Colombia, and Albania ensuring oversight of programmatic activities and success. -Technical support of program operations working in development. Identifying program gaps and implementation improvement. Ensuring collaboration, compliance, and standardization in line with HQ’s expectations. Selected Achievements: *Building teams and managing relationships to ensure program outcomes are met successfully *Leading 1 million dollar-grant funded programming including submission of quarterly narrative reporting, written communication, and meeting target deliverables*Working with organizational leads to empower community-based leadership in responding to the needs of families and youth, developing specific approaches and tools to ensure a best practice and research-based approach*Representative on the InterAction Children & Youth Working Group, advocating for children's needs and influencing international policies impacting youth Show less

Program Officer (Family Based Care)

• Feb 2020 - Feb 2021

-Managed program activities and process improvement in the family economic empowerment program, serving over 100+ families in the contexts of Ghana and Ethiopia. -Contributed to external and internal marketing and donor engagement communication regarding program successes and growth. Assisting in coordination of external information and distribution of program-related activities.-Worked with IT department to create case management system for data collection and reporting to internal and external stakeholders. Developed and trained staff on case management systems, client communication, and team collaboration. Selected Achievements: *Designed Family Preservation and Economic Empowerment Model used across two country offices and for use with future country programming *Co-launched the Youth Economic Resiliency Pilot Program in Port-au-Prince, successfully establishing program model and tools that lead to graduation of 15 youth trained in life skills, financial literacy, and vocational professions. Show less

Referral Caseworker

• Feb 2019 - Feb 2020

-Established an initial point of contact for community members contacting the Child Advocacy Center, answering on average 30 calls per day, prioritizing cases needing immediate action. Provided crisis intervention and advocacy services to caregivers of children who disclosed abuse. Worked with families where caregiver was accused of abuse and helped them navigate the forensic interview process. -Lead interdepartmental collaboration between medical professionals and forensic team. Advocated for child’s rights with law enforcement and child service partners, ensuring compliance with state and national standards as well as following processes established by the community. Show less

International Programs Administrator

• Jan 2017 - Jan 2019

-Advocated nationally for over 200 children waiting to find family placements; Supported program coordinators in research, content creation, and editing of program documents; Monitored and evaluated program success. Developed training webinars and advocacy materials for clients and over 30 offices of staff across the United States. -Collaborated with leadership to improve staff training, program outreach, and overall effectiveness of service lines. Leader of “Integration” committee, focused on improving overall education and outreach abilities of Bethany staff across continental United States, including avenues for staff feedback, outreach programs, and mentored staff in their community partnerships. Show less

International Services Coordinator

• May 2015 - Jan 2017

-Case manager of average of 100+ adoption cases; Simultaneously program coordinator of four country programs including China, South Africa, Ghana, and Ethiopia. Provided project coordination and capacity building expertise in family services and child welfare including intersection of humanitarian relief efforts. -Relationship building with international staff and domestic and foreign governments concerning child welfare policies. Evaluated and interpreted new laws and policies regarding child welfare. Daily clinical case management of child protection and adoption related issues. Show less

Intake and Dossier Specialist

• Nov 2013 - May 2015

-Created original content and edited organizational trainings used across country programs. Managed 130+ intake cases requiring knowledge of multiple country programs and requirements. Set goals and objectives for intake team in meeting annual quotas, Analyzed and reported data to senior leadership. Revised 30+ page dossiers, prepping for review and approval by US and foreign governments.

Telephonic Clinician & Project Manager

• May 2017 - Apr 2018

-Supported partner organization employees, community members, and government leadership post disruption of natural disasters, mass shootings, and coworker death and suicides. Consulted organizational and governmental leadership in managing resource allocation to staff post disruption. Organized and pulled data sets from organization’s client system for quarterly reports regarding types of events and level of effective service to partner organizations -Built relationships with consultants and managed relationship pre and post service completion. Assisted in onboarding new social work staff and clinicians to the call center. -"Suicide Task Force" Project Manager, developed comprehensive training for clinicians and leadership to recognize staff expressing suicidal ideations. Generated project goals, budget, and business proposal for integration into annual programming. Show less