Project Manager

• Jul 2017 - Present

Project Lead

• Jul 2016 - Jun 2017

Group Lead -SD

• Mar 2014 - Jun 2016

Leading a team of 45 members and responsible for EUS -IT operations of AON Hewitt (PAN India Location: Gurgaon, Noida, Chennai, Bangalore & Mumbai).• Maintaining SLA and ensure all the service deliverables are being met. Handling customer queries, escalations & day to day operations of 5 locations.Regular reviews with Team members.Share the reports with customer and Progressive Stakeholders. Generate Monthly SLA Reports. Tracking Minutes Of Meetings.Tracking Contract Calendar.Regular Team meetings for continuous service improvemen. Responsible for Service Improvement Plan.Relationship Management.Understand customer requirement and fulfill them.

Operation Lead -IT

• Dec 2012 - Mar 2014

Leading a team of 40 members of differrent domains and responsible for IT operations. Maintaining Helpdesk Managed Services as per SLAs defined and maintain proper documentation.Analyzing Daily Call Report. Managing customer queries, escalations & day to day operations of 5 remote locations.Conducting monthly reviews with customer, planning & implementing cost reduction initiatives. Working improving Quality of Service through using ITIL & PMP. Analyzing Vendor & Service provider performance & conducting timely reviews to improve performance. Evaluating the performance and productivity of team members in every quarter and nominate for reward of deserving members.

Engineer-Server management

• Dec 2010 - Dec 2012

Maintaining Data Center operation and Servers support for the GMR-DIAL. Maintaining Infrastructure SLA’s of Servers and Support Services for the GMR-DIALProvide technical support to Data Centre of over 50+ Servers of GMR-DIAL. Microsoft windows server 2003 & 2008 environment.Server Hardening (Patches Installation, Antivirus Activities etc.)Maintain Domain Controller (DC) & ADCs of GMR-DIAL with Active Directory.Working with Active Directory, DNS, DHCP, SCCM, ISA, Symantec Netback up & File Servers.Working with Enterprise class anti-virus (Symantec End Point Protection 11.0) Servers and monitoring new pattern Updates and security threads, covering all Server and desktop of circle.Implemented online backup solution Symantec Net Backup 6.5 using IBM LTO -4.Monitoring and Troubleshooting day to day backup and restore issues. Involved in Disaster Recovery planning and execution.Network-monitoring tool Solar Winds is used for the on-line monitoring of the Servers connectivity in the circle.Patches & software Update Management with group policies for the smooth and measurable client control in the complex network of over 1500+ desktop through System Centre Configuration Manager 2007 server.User-ID Management, Profile Database ManagementResponsible for efficiently managing the relationship with customer and Thoroughly documenting their cases. Implemented & Maintaining Microsoft ISA 2006 server & created various access polices & filtering rule.

Team Lead & Technical Support Engineer

• Sep 2008 - Dec 2010

Backup with Windows NT Backup and VERITAS (Entry Level) with IBM Ultrium LTO 4.Installing software & Hardware Components & Troubleshooting Desktop Operating system like windows XP /Vista and Windows 7(overview).Technical Support on Basic Software’s used in all places.Technical Support on Outlook 2007. Assigning delegate permissions and setting Rules in client outlook for email infrastructure as per user requirement. Configuration of various Blackberry & Windows Mobiles related issues, configuring and Synchronizing Blackberry with Microsoft Outlook 2007.Handling day-to-day technical queries & providing technical support to client.Provided First level support on Microsoft Office Communicator 2007 based problems.Working knowledge of E-helpline/HP Service Manager/ BMC Remedy (user call logging Toll) Application.Achievements:Successfully migration of DC Server from windows 2003 to windows 2008.Successfully migration of File Server from windows 2003 to windows 2008.Successfully installed & configured VERITAS net backup 6.5 with Ultrium- 4 device. Implemented DHCP server as 80 -20 rule to provide high uptime for DHCP service.Received Certificate for Excellence and lasting Contribution to the Company.Received Certificate for Data Centre Migration Activity of Client GMR Group.