Experience

Altudo

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Director of Customer Success

  • Apr 2023 - Present

  Managing the Book of Business (BoB) for five products, yielding a collective revenue surpassing $3 million. Crafted an operations strategy for establishing a profitable Customer Success business unit spanning multiple products. Leading an large team, guiding business outcomes and fostering individual growth paths within the team.

• Associate Director - Customer Success

  • Oct 2021 - Apr 2023

  India Spearheaded Existing Business growth for Similarweb in the Indian Market, with a portfolio exceeding $1.5 Million. Assumed additional product responsibilities, driving the successful execution of Sprout Social's Partnership go-to-market (GTM) strategy. Led a high-performing team that achieved an impressive 112% Net Revenue Retention (NRR) for the year. Recognized as one of the top 3 partners for Similarweb in the 2022-23 fiscal year.

• Customer Success Manager (Similarweb)

  • May 2020 - Oct 2021

  Managed CX for 50+ clients, driving over $600,000 in revenue for Similarweb (Global Leader in Digital Insights). Provided strategic market and brand insights for digital strategy development. Twice recognized as the top monthly performer for consistently exceeding targets.



Meltwater

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Sales Consultant

  • Apr 2017 - Apr 2019

  New Delhi Area, India Client Servicing- Onboarding • Consulted clients on digital strategy formulation through market intelligence-driven insights • Single-handedly managed on-boarding operations for the Indian Subcontinent including Myanmar & Sri Lanka Client Acquisition • Drove end to end sales with C-level executives in marketing and communication field to drive analytics and strategy-driven insights



iimjobs.com

• India
• Technology, Information and Internet
• 1 - 100 Employee

• Manager Corporate connect

  • Jan 2017 - Apr 2017

  New Delhi Area, India • Consulted CXO’s in the HR teams to drive recruitment fulfilment and brand perception management • Analyzed pain areas of the recruiters/sources / recruiting teams & thereby aligned the best fit recruitment and advertising solution available



Zomato

• India
• Technology, Information and Internet
• 700 & Above Employee

• Sales Manager

  • Jul 2014 - Jan 2016

  New Delhi Area, India Worked during the key expansion phase of the Company. Was Responsible for acquiring and maintaining client relationship including the premium clients of the Area and Five Star Properties. • Overall handling revenue of the Zone and instrumental in expanding the revenue base. • Managing the Overall Campaigns of the Clients, concentrating on their marketing and promotion strategies on Zomato platform as well as other platforms like Facebook and Instagram. • Acted as Mentor to new recruits… Show more Worked during the key expansion phase of the Company. Was Responsible for acquiring and maintaining client relationship including the premium clients of the Area and Five Star Properties. • Overall handling revenue of the Zone and instrumental in expanding the revenue base. • Managing the Overall Campaigns of the Clients, concentrating on their marketing and promotion strategies on Zomato platform as well as other platforms like Facebook and Instagram. • Acted as Mentor to new recruits of the Zone to include training and guidance through the processes and Skill Development Show less



Oberoi Hotels & Resorts

• India
• Hospitality
• 700 & Above Employee

• Sales Intern

  • Dec 2013 - Jan 2014

  Gurgaon, India Worked in the Sales and Marketing division on projects involving Market Research and Competition Analysis. Gained firsthand experience on client handling and relationship building.



DLF BRANDS

• India
• Retail
• 100 - 200 Employee

• Marketing Intern

  • Jun 2013 - Jul 2013

  Gurgaon, India Worked on developing Marketing strategy (online as well as offline) , brand placement and awareness for the launch of Forever21 brand in Delhi.. Assisted in the social, print and the other channels of promotion for the same.