Shop Assistant

• Sep 2020 - Present

My responsibilities includes: • Customer Service: Greeting customers, assisting them with their inquiries, and providing excellent customer service throughout their shopping experience. • Cash Handling: Processing cash, credit card, and other forms of payment accurately and efficiently. Counting money, providing change, and ensuring cash register accuracy. • Point of Sale (POS) Operations: Operating the cash register or POS system, scanning and bagging items, and ensuring accurate pricing and product codes. • Sales Assistance: Assisting customers in finding products, answering product-related questions, and providing recommendations based on customer needs and preferences. • Inventory Management: Monitoring and restocking merchandise on the shop floor, ensuring shelves are properly organized and products are appropriately displayed. • Store Maintenance: Keeping the store clean, organized, and visually appealing by arranging displays, restocking shelves, and maintaining a tidy checkout area. • Returns and Exchanges: Processing customer returns, exchanges, and refunds according to store policies, ensuring customer satisfaction and resolving any issues that may arise. • Product Knowledge: Acquiring and maintaining knowledge of products sold in the store, including their features, benefits, and usage, in order to provide accurate information to customers. • Loss Prevention: Keeping an eye out for any suspicious behavior or potential theft, reporting any concerns to the appropriate personnel, and following store security protocols. • Sales Targets: Working towards achieving sales targets or quotas set by the store management, by actively promoting special offers, loyalty programs, or other sales initiatives. Additional: • Administrative Tasks: Assisting with administrative duties such as recording sales transactions, preparing daily cash reports, overriding exchange and refunds transactions, maintaining customer databases, cashup a cashier and capturing banking Show less