Experience

betBonanza

• Nigeria
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Business Operations Manager

  • Jan 2023 - Present

  • Overseeing the day-to day operations and processes of the company’s business, facilitating a smooth and productive collaboration among various teams• Driving and supporting platform and product developments.• Working with project managers and integration teams to test and ensure proper functioning of product and platform updates and new products being developed.• Assessing product requests and development needs, prioritizing developments which bring more benefit to the overall business in terms of cost effectiveness.• Developing and Improving internal processes and procedures to enhance customer satisfaction and engagement.• Managing projects and ensuring proper execution of such projects.• Working with Management to create policies and processes, communicate, enforce and ensure compliance of such policies.• Coordinating communication between the commercial team and the Management.• Managing all communications which includes product releases, marketing, policies, etc.• Management of the Customer Support, Telesales, Training & Account Management Departments and overseeing the retail team. Show less

• Coordinator, Commercial & Operations

  • Mar 2021 - Dec 2022

  -Management of the Training Department-Work with Management to create policies and processes for the commercial team, communicate, enforce and ensure compliance.-Coordinate communication between the commercial team and the Management-Handle all communications with regards to the Agency side of the business which includes product releases, marketing, policies, etc.-Compile all Agents and staff feedback and report to management-Work with Management on product development based on Agents and Staff feedback.-Commercial targets follow up and communication to the Commercial team.-Ensure compliance of processes by the commercial team using various control mechanisms.-Control and follow up on Agent acquisition and on boarding including following budget targets.-Collaborate with Accounts Management team to ensure all practices and policies are adhered to. Show less

• Training Manager

  • Jul 2016 - Mar 2021

  • Identifying training and development needs within the company through job analysis, appraisal schemes and regular consultation with managers and human resources department.•Designing and expanding training and development programs based on the needs of the company and the individual•Working with managers and colleagues to develop and implement effective induction programs and materials.•Analysis, design and development, writing, delivery, review and evaluation of training and learning interventions•Establishing and building relationships with external training consultants that broadens and enriches the training department.•Working with my team to ensure training of new partner agents and retraining of existing partner agents periodically•Ensuring continuous retraining of colleagues periodically•Writing material for new training programs•Managing the delivery of training and development programs and devising a training strategy for the company•Monitoring and reviewing the progress of trainees through questionnaires, surveys and discussion with managers•Ensuring that statutory training requirements are met•Evaluating training and development programs•Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment•Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups•Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses•Researching new technologies and methodologies in workplace learning and presenting this research.•Supporting and contributing towards the HR department activities as required including recruitment, performance evaluation, preparation of pension schedules, managing employee database preparation of salary schedules and engaging in disciplinary sanctions Show less



Professional Gems Limited

• Internal Faculty

  • Jun 2015 - Jan 2016

  •Participated in the preparation of the proposal and expression of interest for the Bayelsa SEEFOR project in which 1,226 Beneficiaries were to be trained. I led the team that ensured the successful negotiation of the contract. The 2 day training was successfully delivered. •Facilitated a training on Money Management and Entrepreneurial skills for youths under the Bayelsa SEEFOR project. •Facilitated a customer service training on Customer Service-The Winning Edge designed for supervisors in FCMB •Facilitated trainings in various towns in Delta State on Money Management and Entrepreneurship skills for youths under the Delta SEEFOR project. I also led the team that handled the logistics for the 3weeks training in 6 locations in Delta State. •Handling of all clients files and ensuring that the healthy relationship that exists between the company and the clients is maintained. •Co-ordinating other Trainings in the company •Preparing Schedules for Trainings, Handling Logistics for Trainings •Interviewing of Candidates and Placement. Show less



Chesney Hotel

• Customer Relations Manager/Head of Operations

  • Dec 2013 - Feb 2015

  •Ensured that the customer base of the Hotel was retained through exceptional service at all service points in the Hotel. Upon my appraisal after six months as Customer service manager, I was promoted to Head of Operations because of the exceptional service across board in the Hotel •I also drove sales by ensuring that my front office staff were given targets (4 walk in guests per week) which they met severally. I worked with the Business Development Manager to ensure that all inquiries resulted into sales. •Ensured all the staff in the hotel were trained periodically and brought to speed on current international standards. •Maintained superior customer service as the driving philosophy of the hotel through one on one communication and relationship with guests of the Hotel •Oversaw the overall operations (Food and Beverage Unit, Housekeeping Unit, Front Office, Internal and External Concierge, Kitchen) of the Hotel and ensure that every service rendered is excellent. •Daily inspection of all areas of the Hotel to ensure cleanliness and all items that need replacement or repairs are immediately rectified •Personally demonstrated a commitment to guest services in responding promptly to guest needs. •Promptly and efficiently responded to all guest feedback and ensuring it is resolved. •Ensured all hotel staff, including new hires, know all components of customer service and were trained to meet the standards. •Developed value - added customer service program such as special birthday celebrations for guests’ in-house and celebrating guests’ special occasions by sending gifts. •Empowered hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance -having Monthly appraisals and rewarding Employees of the Month in the different units •Met and consistently exceeded hotel guests’ satisfaction •Ensuring proper service recoveries during service failures by apologizing and offering alternatives and/or discounts on future visits Show less



Professional Gems Limited

• Clients Relationship Officer

  • Dec 2010 - Mar 2012

  •I pushed out a proposal for training on Customer Service to First Bank on behalf of my company and followed up to ensure that it got to the Head of the Academy. We went in for presentations and got the deal. •Attending to clients and applicants •Profiling of candidates for suitable jobs •Shortlisting of candidates •Scheduling interviews for shortlisted candidates •Interviewing candidates and selection process •Managing new and existing clients •Keeping petty cash book and managing company’s expenses •Assisting in organizing during training sessions •Organizing training schedules on behalf of the organisation Show less



Ministry of Culture and Tourism, Ebonyi State

• Accountant

  • Nov 2009 - Nov 2010

  • Preparation of Salary Vouchers • Preparation of Overtime Vouchers • Recording of Receipts and Payments • Assisting in preparing the payroll • Preparation of Salary Vouchers • Preparation of Overtime Vouchers • Recording of Receipts and Payments • Assisting in preparing the payroll



S.I.A.O (Chartered Accountants)

• HR Intern

  • Jul 2008 - Aug 2008

  • Sorting out CVs on the Recruitment Portal • Scheduling Interviews for Selected Candidates • Conducting Oral Interview for Shortlisted Candidates. • Assisting in HR activities as required • Sorting out CVs on the Recruitment Portal • Scheduling Interviews for Selected Candidates • Conducting Oral Interview for Shortlisted Candidates. • Assisting in HR activities as required



S.I.A.O (Chartered Accountants)

• Audit Intern

  • Jul 2007 - Aug 2007

  • Auditing of Companies • Assisting the Audit trainees in the Reconciliation of Bank Statements with Cashbook • Presentation of Income and Expenditure statements on Microsoft Excel • Auditing of Companies • Assisting the Audit trainees in the Reconciliation of Bank Statements with Cashbook • Presentation of Income and Expenditure statements on Microsoft Excel