Unathi Ngxubaza

Faults Resolution Engineer (Tier2) at Axxess DSL
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Contact Information
us****@****om
(386) 825-5501
Location
ZA
Skills

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Bio

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Credentials

  • CompTIA A+
    Udemy
    Jan, 2022
    - Nov, 2024

Experience

  • Axxess
    • South Africa
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Faults Resolution Engineer (Tier2)
      • Mar 2021 - Present

      -Manage faults logged with 3rd partyproviders to resolution.-Manage client’s expectation of faultresolution-Assisting/Requesting clients toperform testing when required-Initiate and maintain impeccablecommunication with the end userduring the resolution process-Maintain a high level of CustomerService at all times-Take responsibility for all queriesreceived to resolution/handover

    • Health and Safety Representative
      • Apr 2022 - Present

      -To carry out monthly inspections on the 2nd floor Axxess DSL- To serve on the Health and Safety committee- Review effectiveness of health and safety measures.- Identify potential hazards and major incidents.- Advise the committee and the employer.- Investigate complaints.

    • Senior Technical Support
      • Mar 2018 - Mar 2021

      Answer calls routed to the call center. Take ownership of and resolve ticketsDealing with walk in clients with technical related queries. Deal with 1st line Accounts, Chats, Sales and Domain hosting queries.Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Meet personal/team qualitative and quantitative targets. Logging of and follow up of calls logged with 3rd parties.Communicate with customers via phone, email and chatProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer's needsData entry in various platforms

  • WNS
    • India
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical Support
      • Jan 2016 - Feb 2018

      Configure router setup for customers Technical support Diagnose hardware and software faults Provide solutions to customers by identifying problems; researching updates; guiding customers through corrective steps. Report Business Switchboard Technical faults on lines and connectivity. Server, network and desktop troubleshooting and support Troubleshooting network security problems Remote Desktop Support Connectivity Support Configure router setup for customers Technical support Diagnose hardware and software faults Provide solutions to customers by identifying problems; researching updates; guiding customers through corrective steps. Report Business Switchboard Technical faults on lines and connectivity. Server, network and desktop troubleshooting and support Troubleshooting network security problems Remote Desktop Support Connectivity Support

  • Sunbury house
    • Port Elizabeth Area, South Africa
    • Administrative Assistant
      • May 2013 - Dec 2013

      admin assistant for a student accommodation admin assistant for a student accommodation

Education

  • Damelin
    Diploma, Public Administration
    2013 - 2015

Community

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