Experience

Hilton Liverpool City Centre

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Head Concierge

  • Aug 2021 - Present

  • Acting Guest Relation Manager• Attending the Morning Meeting (SALT Report, Banquet Event Order, Daily Brief Sheet & Occupancy Forecast)• Hotel Fire Walk• Training/Support trainees with the OnQ system• Training/Developing all Concierge team members• Supporting all departments during the COVID19 Pandemic

• Front of House Concierge & Receptionist

  • Jul 2018 - Jul 2021

  Completed training: Level 1 & 2 OnQ PM Training - Full Service:• Director of Front Office / Front Office Manager• Front Desk Supervisor• Front Desk / Night Manager• Night Auditor• Concierge• Digital Check-In

• Front of House Concierge

  • Aug 2016 - Jul 2018

  • Guest Relations• Porterage• Valet Parking• VIP & Daily Amenities• Deliveries• Organising Transportation• Contractors/Suppliers Sign In/OutCompleted Training:• Hilton Concierge• Personal Concierge - Enhancing the Guest Stay

• Food And Beverage Assistant

  • Apr 2015 - Aug 2016

  • Conference & Events.• Bar & Restaurant.• Room Service.• Executive Lounge.Completed Training:• Health & Safety.• Food & Beverage Safety.



St.Helens R.F.C.

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Match Days Hospitality

  • Jan 2015 - Apr 2015



The Jockey Club

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Hospitality

  • May 2013 - Apr 2015

  • Haydock Park Racecourse• Aintree Racecourse • Haydock Park Racecourse• Aintree Racecourse



Liverpool Football Club

• United Kingdom
• Spectator Sports
• 700 & Above Employee

• Match Days Hospitality

  • Aug 2012 - Apr 2015



Everton Football Club

• United Kingdom
• Spectator Sports
• 400 - 500 Employee

• Match Days Hospitality

  • Aug 2012 - Apr 2015



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Hospitality

  • Jul 2014 - Jul 2014

  • The PGA Tour, The British Open Championship • The PGA Tour, The British Open Championship