QA Specialist

• Sep 2023 - Present

Customer Service Representative

• Feb 2023 - Sep 2023

Senior Customer Representative

• Nov 2021 - Feb 2023

-To support the testing and integration processes in the background after the platform was established in Turkey, -I have prepared articles on many topics such as platform usage, withdrawal and deposit, KYC processes, instant updates so that users can easily perform all their transactions. - Providing support to teammates in difficult support records from users, -To communicate with Turkish users on the global platform and to support global operations, -Opening corporate customers'… Show more -To support the testing and integration processes in the background after the platform was established in Turkey, -I have prepared articles on many topics such as platform usage, withdrawal and deposit, KYC processes, instant updates so that users can easily perform all their transactions. - Providing support to teammates in difficult support records from users, -To communicate with Turkish users on the global platform and to support global operations, -Opening corporate customers' accounts and helping with instant solutions, - To carry out necessary studies for the formation of QA processes, -Taking the necessary actions for the uninterrupted realization of Turkish Lira deposit and withdrawal transactions (such as bank account control and user-related errors) - Working in an integrated manner with the manager on the determination and calculation of user deposit and withdrawal limits, - To provide instant information about requests, suggestions and complaints from users to volunteer employees working in community channels and to support process management, - Periodically reporting to the management units and determining new strategies to improve the performance in the call center, -Working in cooperation with the call center manager to identify operational risks and areas for improvement, - Identifying critical situations and managing them by working with the marketing team, -Following new trends in the industry Show less -To support the testing and integration processes in the background after the platform was established in Turkey, -I have prepared articles on many topics such as platform usage, withdrawal and deposit, KYC processes, instant updates so that users can easily perform all their transactions. - Providing support to teammates in difficult support records from users, -To communicate with Turkish users on the global platform and to support global operations, -Opening corporate customers'… Show more -To support the testing and integration processes in the background after the platform was established in Turkey, -I have prepared articles on many topics such as platform usage, withdrawal and deposit, KYC processes, instant updates so that users can easily perform all their transactions. - Providing support to teammates in difficult support records from users, -To communicate with Turkish users on the global platform and to support global operations, -Opening corporate customers' accounts and helping with instant solutions, - To carry out necessary studies for the formation of QA processes, -Taking the necessary actions for the uninterrupted realization of Turkish Lira deposit and withdrawal transactions (such as bank account control and user-related errors) - Working in an integrated manner with the manager on the determination and calculation of user deposit and withdrawal limits, - To provide instant information about requests, suggestions and complaints from users to volunteer employees working in community channels and to support process management, - Periodically reporting to the management units and determining new strategies to improve the performance in the call center, -Working in cooperation with the call center manager to identify operational risks and areas for improvement, - Identifying critical situations and managing them by working with the marketing team, -Following new trends in the industry Show less

Complaint Management Team Lead

• Jul 2020 - Oct 2021

Customer Advisor

• Jul 2020 - Feb 2021

Hasar Uzman Yardımcısı

• Sep 2018 - Dec 2019

Insurance Agent

• Jun 2018 - Jul 2018

Staj Staj

Shift Supervisor

• Sep 2013 - May 2015