Experience

Time research & innovation

• United Kingdom
• Research Services
• 1 - 100 Employee

• Digital Marketing Manager

  • Apr 2021 - Present

• Human Resources Administrator

  • Dec 2020 - Present



Grameenphone Ltd

• Bangladesh
• Telecommunications
• 700 & Above Employee

• Senior Apprentice

  • Feb 2015 - Apr 2017

  1. provide one stop quality customer service over phone to ensure positive customer experience.2. Pro actively aware customer regarding gp product/ services. 3.Sale through inbound contacts.4.Capture customer insight & escalate critical issues/complain & provide timely feedback.5.Maintained targeted KPI on a regular basis.6.Serve customers with helping attitude to play a significant role in customer satisfaction, retention & acquisition to enhance Grameenphone brand image.



BRAC-Aarong

• Bangladesh
• Retail
• 700 & Above Employee

• Sales Executive

  • May 2013 - Feb 2015

  1.Ensuring high levels of customer satisfaction through excellent sales service.2. Assessing customer needs & providing assistance and information on product features.3.Follow and achieve departments sales goal on a monthly, quarterly and yearly basis.4.Maintain in-stock and presentable condition in the assigned areas.5.Remain knowledgeable on products offered and discussed available option.6. Process POS( point of sale) purchases.



Ecstasy Fashion Inc

• United States
• Retail

• Sales Associate

  • Mar 2012 - Apr 2012

  Ensuring all customers receive excellent service through direct salesmanship and prompt and courteous service.