Ummer Farooque Ruknuddin

Inside Sales Specialist at Unicorp Technologies LLC
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Contact Information
Location
AE
Languages
  • English Full professional proficiency
  • Hindi Elementary proficiency
  • Urdu Full professional proficiency
  • Arabic Elementary proficiency

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Experience

    • United Arab Emirates
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Inside Sales Specialist
      • Mar 2023 - Present
    • United Arab Emirates
    • Hospitals and Health Care
    • 700 & Above Employee
    • Administrative Assistant - Pandemic Care
      • Jun 2021 - Aug 2022

      Investigation Task Providing Covid-19 guideline to patient as per Dubai Health Protocol Entering data of positive patients in the software by calling each patient after the investigation. Managing the investigation FAQ’s. Calling every positive patient case assigned to my dashboard. Arrange facility isolation who does not have place to isolate or who living in sharing. Arranging transportation for the patients in coordination with RTA team. Arranging medical appointment for patient if they needed. Coordinating with bed management team if any major medical emergency. Contact Tracing Task Managing contact tracing of the people which were in direct contact with the affected people and arranging isolation for them. Entering all data of close contact to Covid positive patient. Providing close contact guideline as per Dubai Health Protocol. Issuing 7 days close contact quarantine certificate, those who are close contact to covid-19 positive patient. Inbound and CRM Attending incoming call request for facility isolation. Arranging medical appointment for covid-19 related only. Providing hotel isolation as patient request for paid isolation. Issuing clearance certificate/quarantine certificate those who finished home isolation. Updating missing lab report in system, if lab report is missing in the patient medical record. Guiding to book tele medicine appointment. Updating missing information about patient in medical record.

    • IT Services and IT Consulting
    • Product Associate
      • Jul 2018 - Jan 2019

      • Pipeline validation and updation.• Cold Calling for new prospect • Creating sales quotation of ERP system, & excel.• Regular follow for submitted quotation for closing deals.• Follow up for existing channel partner to generates new opportunity & follow for existing opportunity. • Vendor management – interacting with vendor for special pricing & discount.• Closely working with vendor to close enterprise deals.• Deal registration & deal protection on vendor portal.• Crating sales report & submitting management & respective vendors.• Channel management – continues follow up with channel for deal closure.• Assisting channel get sales trained on solution to generate more opportunity.• Interacting with direct customer to understand solution with help of pre sales engineer and BDM.• Handling small minor technical query from partner/customer. Major escalate to Support team.• Help channel by providing fulfillment deals to maintain relation.• Providing price protection to partner to win deals with other competitive partner. • Validating LPO, and create sales order on ERP system.• Follow up for licensing team, to deliver licenses on time to the partner.• Updating partner for unavoidable delays if any.• Coordinating with finance team order process vendor.• Coordinating logistic team to procure hardware item to be deliver on time.• Coordinating with profession services team for implementation of solution in customer environment.• Coordinating with Pre sales engineer for POC, demo.

    • Product Associate
      • Jul 2018 - Jan 2019

    • United Arab Emirates
    • Motor Vehicle Manufacturing
    • 200 - 300 Employee
    • Sales Coordinator - Fleet
      • Sep 2015 - Jul 2018

      ● Book vehicles for initial sales enquiry, take vehicle into stock after sales is confirmed. ● Request for PDI and necessary checkup for vehicle to service dept. ● Collection of necessary documents for invoice. ● Generation of invoice and prepare documents for invoiced vehicles. ● Prepare sale letters and necessary documents of vehicles to be registered. ● Arrange delivery to customers. (Mostly rent a Car companies request delivery to their office.) ● Manage Fleet demo cars, & send demo cars on customer’s request. ● Reports demo cars twice in a month to product manager. ● Delivery reports to fleet sales manager. ● Report inventories of fleet dept. to Finance dept. twice in a month. ● Manage complete export procedure of vehicles. (Arranging bill of entry, preparing custom exit documents & RTA police paper.) ● Coordinate with warehouse for movement of vehicles. ● Manage drivers (Document collection, registration of vehicle in RTA, and delivery) ● Update the company Customer Relations Management (CRM) database for both customers and new prospects. Ensure that records are correct and up to date.

    • United Arab Emirates
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Business Development Executive
      • Sep 2012 - Aug 2015

      ● Prospecting for potential clients by visiting offices, cold calling, and turn this into sales to achieve target. ● Meeting with IT managers, CIO, IT Heads giving presentation about IT security solution and services. ● Introducing new IT security solutions and services to existing client. ● Maintaining relationship with new client providing support related to IT security. ● Visiting new prospect for retail F-secure Antivirus. ● Channel Management & Enablement ● Vendor Management ● Pipeline validation and updating. ● Looking after marketing activities and promoting product through campaign and offers etc. ● Maintaining all data base of corporate, partner’s and retail client. ● Processing New/Renewal ORDERS ● Co- coordinating to CEO on IT consultancy work for a Major Bank in UAE. ● Arranging new solution launch in GITEX event. ● Coordinating to manager to organizing road show event, gathering reseller for event. ● Participation reseller meet and marketing event. ● Organizing social media marketing like on Facebook, Email Marketing, and LinkedIn. ● Coordinating to CEO General Awareness Event on IT security for School and colleges. ● Expertise in managing Multi-Distribution products. Renewal Sales Responsibility • Managing all assigned contract renewals, which includes working directly with customers and partners, to ensure timely and accurate execution. • Holding regular proactive meetings with key Partners in the Region in order to identify any risk to on-time renewals • Sending quote to all upcoming renewal customer prior to 3 to 2 months. • Regular Follow up with customer to close earliest. • Handing small technical issues regarding renewal. • Arranging regular meetings with peers in Account Management, Partner Management and Customer Success team. • identifying upsell opportunities and/or potential risk.

Education

  • Indira Institute of Management, University of Pune
    Masters, Marketing Management; Marketing
    2008 - 2010
  • Anjuman Institute Of Management Karnataka University Dharwad
    Bachelors, Business Administration; Marketing
    2005 - 2008

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