Experience

LOM DIGITAL

• India
• Advertising Services
• 1 - 100 Employee

• Consultant

  • Jul 2023 - Present

  India



Emeritus

• Singapore
• Higher Education
• 700 & Above Employee

• Manager

  • Jan 2021 - Jul 2023

  Mumbai

• Senior Associate

  • Aug 2018 - Jan 2021

  Mumbai Area, India



MPS Interactive Systems

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Executive - Content

  • Jun 2018 - Aug 2018

  Mumbai, Maharashtra, India



Tata Interactive Systems

• India
• IT Services and IT Consulting
• 400 - 500 Employee

• Instruction Designer

  • May 2011 - Jun 2018

  Mumbai Area, India Domains: Telecommunications, women’s upliftment, BFSI, Advertising, New-hire induction, Anti-Money Laundering, Anti-Bribery and Corruption, and Sanctions, Power sector, Total Quality Management, Pharmaceuticals, Supply chain, Climate Change, Insurance, Oil and Natural Gas, Soft Skill, OHSAS, New Hire Induction. Took a leap of faith from technical writing to Instruction Design. With a few growing pains in the initial phase, I can now sail through the crests and troughs of eLearning… Show more Domains: Telecommunications, women’s upliftment, BFSI, Advertising, New-hire induction, Anti-Money Laundering, Anti-Bribery and Corruption, and Sanctions, Power sector, Total Quality Management, Pharmaceuticals, Supply chain, Climate Change, Insurance, Oil and Natural Gas, Soft Skill, OHSAS, New Hire Induction. Took a leap of faith from technical writing to Instruction Design. With a few growing pains in the initial phase, I can now sail through the crests and troughs of eLearning projects. Accolades: TIS Internal Award for Diligence (2013) Show less



Patni Computer System

• United States
• Consumer Services
• 1 - 100 Employee

• Senior Technical Writer

  • Jan 2007 - May 2011

  Airoli, Navi Mumbai Job Duties: Working on various offshore and onsite client facing projects Developing prototypes for content services including writing content, storyboarding and developing simulations. Instructional design and develop documents such as user manuals, online help, process documents, etc. as per the client requirement. Carrying out audience analysis, requirement gathering and setting up the documentation process. Developing templates and style guides in conjunction with the… Show more Job Duties: Working on various offshore and onsite client facing projects Developing prototypes for content services including writing content, storyboarding and developing simulations. Instructional design and develop documents such as user manuals, online help, process documents, etc. as per the client requirement. Carrying out audience analysis, requirement gathering and setting up the documentation process. Developing templates and style guides in conjunction with the client. Interacting closely with the client and the development team. Analysing customer requirements and writing training and eLearning proposals. Conducted internal seminars on topics such as Mobile Learning and Game-Based Learning. Wrote white papers on random topics for Patni internal circulation. Accolades: Client Award for Excellence in Technical Writing (GE SSS) Onsite deployment (Product Engineering Vertical) Domains: Telecommunications (U.K.-based client), supply-chain management (U.S.-based client), new-hire training, network access storage devices(U.S.-based client), bus transport management (U.S.-based client) Show less



Electronic Data Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Writer

  • Jan 2004 - Jan 2007

  Mumbai Area, India Job Duties: Function in the capacity of a Technical Writer and Knowledge Manager. Certified Internal Auditoryon the Global Quality Management System of EDS. Assist in the review of knowledge to ensure that it is complete and accurate. Ensure that knowledge always meets EDS and client standards. Help to measure the effectiveness of Enterprise Knowledge Management System (EKMS), and to determine areas that still need improvement. Determine training requirements and organize… Show more Job Duties: Function in the capacity of a Technical Writer and Knowledge Manager. Certified Internal Auditoryon the Global Quality Management System of EDS. Assist in the review of knowledge to ensure that it is complete and accurate. Ensure that knowledge always meets EDS and client standards. Help to measure the effectiveness of Enterprise Knowledge Management System (EKMS), and to determine areas that still need improvement. Determine training requirements and organize training sessions on EKMS and Quality Management System (QMS). Comply with Business Process Support (BPS) Common Procedures. Comply with Knowledge Management Team Procedures. Manage Feedback Queue in the Automated Feedback Center (AFC). Process and implement Change/Add/Delete requests. Manage Pending/Aged requests. Actively support QMS. Respond to questions and provide direction. Initiate DRA for problems encountered with knowledgebase(s). Participate in team meetings. Provide meeting summaries to KMT Supervisor with notes & action items as they pertain or impact Knowledge Management. Achievement: Created and managed the knowledge base for a pilot project singlehandedly, and interacted with the Rochester based client. All this with no prior knowledge management experience. I can take risks with new ventures that interest me. Show less