Experience

i-TEK SOLUTIONS, LLC

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Contingent Workforce Specialist - Client: Marvell Technology, Inc.

  • Jan 2022 - Present

  • Daily interaction with hiring managers, Managed Service Provider (MSP) contact, and Contingent Workforce team • Reviewing all intake requests in Workday queue and actively addressing requests with the managers • Independently managing contingent worker requests and inquiries, performing the tasks associated with the selection, procurement, onboarding, offboarding, and extensions for contractors in Workday and Econometrix system • Managing contractor offboarding process to ensure a smooth transition and work with the IT team to ensure system access is terminated to ensure client safety • Meet with Legal and Contingent Workforce team to review extension term on a quarterly basis • Supporting Contingent Workforce management regarding vendor relations and correspondence • Independently managing day-to-day workload, documenting productivity metrics on a period basis • Providing support for managers with respect to CW guidelines, policies and procedures • Acting as the first escalation point for contingent worker support and issue resolution • Providing assistance on Ad-hoc projects as needed Show less



Launch Consulting Group

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Operations Project Coordinator

  • Jan 2021 - Jan 2022

  • Maintained project tracking data and updating multiple clients as needed• Managed onboarding and offboarding for resources/contractors working with multiple clients• Worked closely with Operations Project Managers to prioritize client requests and assisted with managing multiple projects• Handled logistical responsibilities including supply chain management, customer service, client services, quality management, etc.• Managed multiple internal and client mailboxes to ensure accurate, professional, and timely communications• Resolved issues, prepared schedules, and scheduled deadlines to ensure timely completion of work• Managed client-based training assigned to contractors to ensure compliance to client policies and practices• Managed reports for internal and external stakeholders• Collaborated with managers to set procedures, policies, and processes Show less

• Support Analyst - Client: Facebook TIP Project

  • Sep 2020 - Dec 2020

  • Provided white glove support service to Telecom Infra Project members and internal team • Identified and solved customer inquiries in a timely manner in Salesforce• Used analytical and database skills to develop analyses to assist leadership and organizations• Partnered with internal team to drive resolution Salesforce support cases• Monitored cases on a day-to-day basis to ensure customer satisfaction• Kept up with emerging technology to continuously improve reporting processes and the usability and efficiency of reporting • Represented the company and the client in a professional, courteous, and knowledgeable manner Show less



Russell Tobin

• United States
• Staffing and Recruiting
• 400 - 500 Employee

• Client Service Coordinator - Client: Airbnb

  • Nov 2019 - May 2020

  • Provided Managed Service Provider (MSP) support for Airbnb Contingent Workforce Program • Provided an extraordinary Client Services experience to the client by promoting professionalism and confidentiality • Monitored and approved new contractor requests in Managed Services, Payroll, and Staffing • Onboarded all new contractor requests in Wand and ensured requests successfully fed in the contractor's Workday profile • Partnered with Procurement and IT partners to ensure streamlined worker onboarding • Researched and troubleshooted any escalations/inquiries from contractors & managers to resolve them promptly • Managed daily program activities and partnered closely with the internal team • Ensured data quality and integrity by pulling reports daily and performing regular audits • Managed contractor offboarding process to ensure a smooth transition and work with the IT team to ensure system access is terminated to ensure client safety • Partnered with the internal team and client on weekly basis to ensure projects are on track • In addition to day-to-day support activities, partnered with the team to work on ad-hoc projects Show less



Topnotch Metal Products

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• HR/Payroll Admin

  • Apr 2019 - Nov 2019

  • Interpreted and applied state/federal employment laws as well as company policies and procedures • Developed and facilitated training (NHO) for employees at all levels such as Performance Management, • Discrimination, and Harassment Prevention training • Ensured consistency of company’s processes, guidelines, and fair and equal treatment for all employees • Lead and managed all recruiting activities; maintained relationship with potential candidates, recruited for open positions, managed online job postings, screened candidates, coordinated the interview process, and assisted with the decision to make employment offers • Onboarded all new employees. Participated and managed the assimilation of new employees into the company - ensured they have the data, tools, and support to effectively execute their jobs • Managed updating personnel data, as well as ensuring compliance with personnel policy and form I-9 compliance • Processed 60-70 employee payroll weekly and verifying hours with the floor manager and supervisors • Reviewed invoices and processed payment for the company’s temporary contractors • Created a positive employee experience by demonstrating extraordinary customer service • Processed and ensured a variety of HR transactions (created attendance points tracking, promotions, transfers, personal data) • Managed employee offboarding process to ensure a smooth transition • Assisted in the development and implementation of personnel policies and procedures; maintained the employee handbook Show less



Volt Workforce Solutions - MN

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Program Coordinator - Client: Apple

  • Feb 2018 - Apr 2019

  • Effectively utilized all advanced capabilities of Volt Workforce Solutions’ Computer Databases. • Communicated and updated department leads and supervisors regarding HR policies, processes, and programs • Resolved employee relations issues as well as contingent workforce questions and concerns in a confidential manner with a focus on safety. • Conducted new-hire orientation by explaining the client’s HR policies, security/safety procedures, and escorted all field-employees to their workstations on their first day of the assignment • Developed and communicated positive employee relations strategies and retention initiatives that foster a positive organizational culture. • Supported the employment benefits, and payroll departments through administrative duties • Processed W-4 forms, W-2 Replacement forms, and stop payment forms • Processed California Paid Sick leave & ensured that employees are not in their 90-days probation period • Advised senior managers on escalated employee relations, diversity, and equal opportunity issues • Organized offboarding processes including termination email notifications and exit interviews • Provided training and oversaw three new Employee Relations Coordinators about tasks and duties • Represented the company and the client in a professional, courteous, and knowledgeable manner Show less



Midtown Oaks Post-Acute

• Sacramento, California Area

• Admissions Assistant/Front Desk

  • Jun 2016 - Dec 2017

  • Effectively reviewed referrals from hospitals and viewed room availability for potential admission. • Inputted admissions data in the computer log for potential short-term patient care. • Assisted case managers, LVNs, and nurse practitioners with discharge planning, patient care as it pertains to insurance requests, documentation, and level of care needs. • Performed administrative duties including answering a 10-line phone system, routing calls appropriately and provided support to relatives, nurse practitioners, doctors, and vendors. • Dealt with telephone and e-mail inquiries quickly and efficiently, maintained an updated status of each case on the internal EPIC system. • Exercised professional demeanor and diplomacy with challenging employees; achieved employee satisfaction and maintained company loyalty. Show less