Desktop Support Analyst

• Oct 2023 - Present

Business Owner

• Apr 2023 - Present

Lakes technology services offer a range of benefits to people looking to stay ahead in today's fast-paced world. By using our services, individuals can access cutting-edge solutions that enable them to streamline their workflow, automate key processes, and boost productivity. In addition, our technology services are designed to be highly reliable and secure, ensuring that your data is always well-protected. Lakes technology services offer a range of benefits to people looking to stay ahead in today's fast-paced world. By using our services, individuals can access cutting-edge solutions that enable them to streamline their workflow, automate key processes, and boost productivity. In addition, our technology services are designed to be highly reliable and secure, ensuring that your data is always well-protected.

Desktop Support Specialist

IT Support Specialist

• Jun 2022 - Oct 2023

Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and group policies. Enhanced helpdesk ticketing system, resulting in a reduction in support call turnaround time. Configured hardware, devices and software to set up work stations for employees. Help deploy multiple computers across various areas with a tean of individuals. Worked with vendors when it came to migrating over software from company to company. Worked with managers and department heads to coordinate a easy transition of work stations Show less

Information Technology Technician

• May 2020 - May 2022

Worked on various hardware systems including, , Lenovo, MACs, tablets, phones Replaced screens, cloned and imaged hard drives using Acronis Diagnosing hardware such as CPU fans, motherboards, RAM, processors, graphics card Virus removal using tools such Malwarebytes and system restore Walking clients through various different troubleshooting methods through phone and email Troubleshooting windows 10 based issues such as blue screen errors, drive isn't booting, no sound, Wi-Fi not working, Internet not working, random crashes Was a Java Programmer to program commands for the robotics team Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more. Patiently walked individuals through basic troubleshooting tasks. Performed troubleshooting to correct computer hardware and software malfunctions. Imaged and prepared new computers for integration into company networks and systems. Performed installation, maintenance and repair for complex internal computer hardware and various software applications. Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff. Recommended new and replacement hardware and software purchases. Explained technical information in clear terms to promote better understanding for non-technical users. Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software. Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods. Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. Recovered critical information from data back ups to restore functionality. Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel. Used diagnostic tools to identify hardware failures and replace non-functional components. Show less