Umesh Dua

Vice President Delivery at NetCarrots Loyalty Services
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Contact Information
us****@****om
(386) 825-5501
Location
New Delhi, Delhi, India, IN

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Credentials

  • Project Management Professional (PMP)
    Project Management Institute
    Sep, 2022
    - Nov, 2024
  • Microsoft Certified Application Developer (MCAD)
    Microsoft
  • Microsoft Certified IT Professional: Database Administrator
    Microsoft
  • Microsoft Certified Solution Developer (MCSD)
    Microsoft
  • Microsoft Certified Technology Specialist: Office Project 2007, Managing Projects (MCTS)
    Microsoft
  • Pro: Designing, optimizing, and maintaining a database using Microsoft SQL Server 2008
    Microsoft

Experience

  • NetCarrots Loyalty Services
    • India
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Vice President Delivery
      • 2017 - Present

      • Accountable for Product Management, technology delivery, user experience, Production infrastructure, project management and production security• Overseeing internal operations, helping to build strong customer relationships• Managing Rewards and Procurement for clients• Managing Creative Services across clients• Verification of business models, process models, data models & workflow• Setup of framework and responsible for Team development. Mentoring the team on Loyalty framework.• Tools Used: MS SQL Server, MS Project, ASP.Net, C#, Bitbucket, Jira, ER Studio, SSRS, MS Power BI, Zoho Projects, MS Visio, Selenium Show less

    • Head Of Technology
      • 2012 - 2017

      • Involved in the Solutioning, Estimation, Designing, Implementation and Documentation• Ensuring systems availability to >99.8%• New Features identification & implementation into Products• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations• Implementation of Project Management tool for the entire organization• Tools Used: MS SQL Server, MS Project, ASP.Net, C#, Jira, ER Studio, SSRS, MS Power BI, MS Visio, Selenium

    • Technical Project Manager
      • 2007 - 2012

      • Managed various loyalty program for around 20+ clients (India/US/UAE/Europe/Africa) including Oberoi Group, Tanishq, Titan Group, Al-Tayer, Microsoft, Canon, and IndiaTimes, etc• Involved in Solutioning, Estimation, Designing, Implementation and Documentation• Managed integrations with partners such as Salesforce, Sitefinity CMS, Synxis, Ingenico, Karix and various billing partners• Implementation of the retail Loyalty system for India based retail giant• Tools Used: MS SQL Server, MS Project, ASP.Net, C#, SSRS, ER Studio, IIS Show less

    • Technology Team Lead
      • 2005 - 2007

      • Worked on Loyalty Domain• Technology/tools used - ASP, ASP.NET, C#, VSS, Visual Studio, MS SQL Server, SSRS, ER Studio, IIS, Oracle 9i• Team Lead involved in writing functional specifications, system analysis, database designing, coordinating with project manager, integration testing and implementation of the system• Designing the architecture of the main Loyalty platform for the organization• Implementation of the retail Loyalty system for UAE based retail giant

    • Developer / Sr. Developer
      • 2000 - 2005

      • As a Sr. Team Member involved in the designing, coding, implementation and training of Customer Services staff• Technology/tools used – VB 6.0, VSS, Visual Studio, SQL Server, Oracle 8i, IIS, Java, JSP, JavaScript, Tomcat

  • Surya Softwares Pvt Ltd
    • Delhi
    • Programmer
      • Jun 1999 - Sep 2000

      • Development, Testing and Implementation • Technology/tools used – VB 6.0, VSS, Visual Studio, MS SQL Server, Crystal Reports • Development, Testing and Implementation • Technology/tools used – VB 6.0, VSS, Visual Studio, MS SQL Server, Crystal Reports

  • Creative Systems Pvt Ltd
    • Delhi, India
    • Team Member Technical
      • Nov 1998 - May 1999

      • Development, Testing and Implementation • Technology/tools used – VB 5.0, VSS, MS Visual Studio, MS SQL Server and MS Access • Development, Testing and Implementation • Technology/tools used – VB 5.0, VSS, MS Visual Studio, MS SQL Server and MS Access

Education

  • Sikkim Manipal University - Distance Education
    Master of Business Administration - MBA, Project Management
    2011 - 2013
  • Department of Computer Science, Jamia Millia Islamia, Central University, New Delhi, India
    Post Graduate Diploma in Computer Applications, Information Technology
    1996 - 1998
  • NIIT Institute
    Honours Diploma in Network Centered Computing, Information Technology
    1996 - 1998
  • Delhi University
    Bachelor of Science - BS, Industrial Chemistry
    1993 - 1996

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