Umer Khan
General Manager at Inter-Prompt Global (IP Global)- Claim this Profile
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English Full professional proficiency
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Bio
Todor Todorov
Umer Khan has worked with us in a global project manager role to manage our key strategic initiatives like Pakistan product enhancements. He was notable in managing the expectations of cross functional teams and aligned in direction of overall program success. I wish him best of luck in his future endeavor.
Asif Wazir Ali
I have known Umer for the past 3 years since he joined Nielsen. During his tenure, he has managed a couple of projects which were in my business unit. He led these projects very efficiently and never missed a deadline. Throughout these projects, he took complete ownership for end-to-end operations and displayed his seamless project management skills. I wish him all the best for future ventures!
Todor Todorov
Umer Khan has worked with us in a global project manager role to manage our key strategic initiatives like Pakistan product enhancements. He was notable in managing the expectations of cross functional teams and aligned in direction of overall program success. I wish him best of luck in his future endeavor.
Asif Wazir Ali
I have known Umer for the past 3 years since he joined Nielsen. During his tenure, he has managed a couple of projects which were in my business unit. He led these projects very efficiently and never missed a deadline. Throughout these projects, he took complete ownership for end-to-end operations and displayed his seamless project management skills. I wish him all the best for future ventures!
Todor Todorov
Umer Khan has worked with us in a global project manager role to manage our key strategic initiatives like Pakistan product enhancements. He was notable in managing the expectations of cross functional teams and aligned in direction of overall program success. I wish him best of luck in his future endeavor.
Asif Wazir Ali
I have known Umer for the past 3 years since he joined Nielsen. During his tenure, he has managed a couple of projects which were in my business unit. He led these projects very efficiently and never missed a deadline. Throughout these projects, he took complete ownership for end-to-end operations and displayed his seamless project management skills. I wish him all the best for future ventures!
Todor Todorov
Umer Khan has worked with us in a global project manager role to manage our key strategic initiatives like Pakistan product enhancements. He was notable in managing the expectations of cross functional teams and aligned in direction of overall program success. I wish him best of luck in his future endeavor.
Asif Wazir Ali
I have known Umer for the past 3 years since he joined Nielsen. During his tenure, he has managed a couple of projects which were in my business unit. He led these projects very efficiently and never missed a deadline. Throughout these projects, he took complete ownership for end-to-end operations and displayed his seamless project management skills. I wish him all the best for future ventures!
Credentials
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Be the Manager People Won't Leave
LinkedInFeb, 2022- Nov, 2024 -
Critical Thinking for Better Judgment and Decision-Making
LinkedInFeb, 2022- Nov, 2024 -
Customer Service Foundations
LinkedInFeb, 2022- Nov, 2024 -
Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)
LinkedInFeb, 2022- Nov, 2024 -
Mindful Working: 11 Ways to Improve How You Work
LinkedInFeb, 2022- Nov, 2024 -
Training Your Mind to Overcome Pressure and Underperformance
LinkedInFeb, 2022- Nov, 2024 -
Creating the Environment for Productive Virtual Teams
LinkedInJun, 2021- Nov, 2024 -
Leading like a Futurist
LinkedInJun, 2021- Nov, 2024 -
Organizing Your Remote Office for Maximum Productivity
LinkedInJun, 2021- Nov, 2024 -
Project Management Starts with Laying Good Ground Rules
LinkedInJun, 2021- Nov, 2024 -
Redesigning How We Work in 2021
LinkedInJun, 2021- Nov, 2024 -
Betty Liu on Career Success
LinkedInNov, 2020- Nov, 2024 -
Customer Service and Support During Economic Downturns
LinkedInNov, 2020- Nov, 2024 -
Digital Transformation Tips
LinkedInNov, 2020- Nov, 2024 -
Guy Kawasaki on Turning Life Wisdom into Business Success
LinkedInNov, 2020- Nov, 2024 -
Telling Stories with Data
LinkedInNov, 2020- Nov, 2024 -
J.T. O'Donnell on Making Recruiters Come to You
LinkedInOct, 2020- Nov, 2024 -
Converting Strategy into Action
Stanford Center for Professional DevelopmentJul, 2015- Nov, 2024
Experience
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Inter-Prompt Global (IP Global)
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Poland
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IT Services and IT Consulting
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1 - 100 Employee
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General Manager
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Jul 2021 - Present
- Leading the Sales activities- engagement planning and remodeling of old and new clients onboarding.- Building Analytics on past years performance data to lead smart decision making and sales growth- Strategic initiatives towards financial remodeling and reporting for quick and better decision making.- Developing reports that give holistic view of Operational and Financial performance.- Developing strategies for company financial recovery and management.- Building new methods of communication to manage escalation.- Develop and implementing new processes and procedures in response to mitigate problems.- Client engagement management and meeting expectations. Show less
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General Manager Global Operations and Compliance
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Jan 2021 - Jul 2021
- Conducted mentoring of project management team to smoothly run projects and manage services operation- Implemented projectile organizational structure to improve operations and to achieve business goals- Designed and developed organizational policy structure for in-house and International recruitments- Gathered and evaluated previous years' performance and developing new business strategies to engage customers with entirely new perspective.- Gathered requirements, defined and documented business processes/procedures using workflow modeling techniques.- Applied best practices to the areas of improvement. Demonstrated best practices to the team. - Report management on numbers and realistic forecasts.- Managed communications with customer by meeting expectations of customer services team, implementing ideas to help improve the level of customer service. - Taken ownership of customers' issues and complaints, and followup problems through to resolution. - Developed and improved the customer service processes and respective SLA. - Drafted policies and procedures, together with implementation and on going execution of requirements - Proven ability in building partnerships, collaborations, influencing clients, team members. Show less
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Nielsen
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United States
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Technology, Information and Media
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700 & Above Employee
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Manager Global Business Solution Management
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Feb 2018 - Dec 2020
- Established Project Management best practices in managing complex projects - Demonstrated leadership in achieving Nielsen Pakistan's key strategic initiatives - Established credibility among global stakeholders on bringing solutions on table - Achieved initiatives like the Product Enhancement Program and Census studies - Evaluated projects to mitigate potential risks to achieve high-quality deliverables - Demonstrated ownership and commitment to achieve project aims and objectives - Built fine repute in on-time project delivery and execution within the given budget - Insightful to negotiate project variations and resolved crucially project problems Show less
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Interactive Group Of Companies
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Pakistan
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IT Services and IT Consulting
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100 - 200 Employee
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Project Manager
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Jul 2015 - Feb 2018
- Led End to End large-scale IT Infrastructure projects across the government Sector.- Achieved vendor management and hardware ordering through the MS Dynamics tool.- Managed the project life cycle in compliance with PMO processes and procedures.- Implemented every project change through the integrated change control mechanism.- Worked with ownership and delivered results in a challenging, client-facing environment.- Assed potential execution risk to develop contingency plans by engaging stakeholders.- Planned the hardware procurement and managed delivery on-site per the project timeline.- Trained the PMO staff to institutionalize the project management practices and compliance.- Worked in a collaborative environment to accomplish the project activities and milestones.- Employed industry standards and best practices in-line with organizational strategic goals.- Achieved project success with timely completion of projects and win quality parameters.- Assessed the environment and established project management governance framework.- Successfully completed vendor evaluation process and project contract management.- Established best practices for stakeholder management and right time engagement.- Achieved process success through continuous process improvement at every stage. Show less
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Deputy Project Manager
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Jul 2014 - Jun 2015
- Delivered Health Management System integration projects in multiple organizations- Registered and track the software project's risk and issues in the company's central software.- Completed Software development projects with agile project management methodology.- Managed the company's social health care programs and initiatives as a charity project.- Achieved project success and controlling management through tracking Gantt Chart.- Achieved multiple stakeholder's support adequate support whenever required. Show less
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Assistant Project Manager
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Apr 2013 - Jun 2014
- Achieved project success through well-in-time proper coordination efforts.- Managed through project uncertainty and conflicting objectives through proper management.- Managed to get through high levels of unpredictability or risk through RAID Log maintenance.- Managed multiple interdependent functional stakeholders with competing interests.- Identified stakeholders and ensured they were provided the right information at the right time.- Identified possible opportunities for improvement as an outcome during the course of the project.- Assessed and addressed potential risks at every phase of the project and manage the escalation path.- Readiness of Sites Construction and Preparation before the hardware delivery. Show less
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Inbox Business Technologies
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Pakistan
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IT Services and IT Consulting
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500 - 600 Employee
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Associate Project Manager
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Apr 2012 - Apr 2013
- Delivered Oracle E-Business Suite International project at Partex Start Group, Bangladesh.- Achieved project tracking, monitoring, and control management through the MS Dynamics tool.- Performed envisioning and business analysis to explore business prospects in Bangladesh.- Maintained a personable relationship with the client with proper monitoring and follow-ups.- Adopted corrective and preservative actions at every stage of the project to align the project.- Delivered with ownership and in liaison with the stakeholders to abide by the project plan.- Clearly communicated project expectations to the team to avoid deviation from the objective.- Led the senior stakeholder meetings on project status reviews to achieve confidence.- Managed client's expectations by responding promptly to their inquiries and complaints.- Performed audits on project management processes and prepare control documents.- Performed cost-benefit analysis and ensured final sign-off from the key stakeholders. Show less
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Information Technology Project Coordinator
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Dec 2009 - Mar 2012
- Delivered PTCL (Etisalat) IT Infrastructure Project with great success.- Successfully completed the Datacenter migration project for PTCL/Etisalat. - Achieved Project success through proper documentation control.- Achieved Project Scope management to avoid scope creeps.- Achieved in time projects through proper status reporting and issue management.- Prepared/ shared meeting minutes and activity plans to achieve synchronization.- Presented project progress to internal and external stakeholders to gain support.- Tracked project deliverables using Microsoft Project Professional (MS Project).- Institutionalized project change management mechanisms and control procedures.- Documented and managed risk and issues in RAID Log for timely resolutions.- Resolved issues in support of functional managers' throughout the project life cycle.- Ensured all project documents are safely archived after project completion. - Compilation of PMO office policy and procedure documents as a special case. Show less
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Education
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2008 - 2009
COMSATS Institute of Information and Technology
Master's degree, Project Management -
2003 - 2008
International Islamic University, Islamabad
BBA (Hons), Business Administration
Community
