Umer Manzoor
Associate System Analyst at Fatima Memorial System, Shadman, Lahore- Claim this Profile
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Topline Score
Bio
Credentials
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Microsoft Certified Solutions Expert (MCSE)
Corvit NetworksJan, 2017- Nov, 2024
Experience
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Fatima Memorial System, Shadman, Lahore
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Hospitals and Health Care
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100 - 200 Employee
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Associate System Analyst
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Aug 2020 - Present
I'm working right now on the educational software (Campus on Cloud). My basic tasks are:Implement and train the end-usersAdmission ModuleAcademic Module.Financial ModuleLMSQ&ACoordinate with the vendor and resolve the issuesPrepare and implement the daily tasksI have successfully deploy the ERP, HMIS to our patients. Initiate all modules of ERP related projects and provide day-to-day support. I am working the following entities of FMH and partners.Fatima Memorial Hospital - College of Medicine & DentistryNUR International University (NIU)Saeed Waheed College of Nursing (SWCON)Shaukat Khanum Cancer HospitalSolve technical issues of HMIS; Inventory & HR of customize ERP 6i forms & reports and oracle 11g database.Work with development project team to implement & roll out new modules and suggested new features in exiting system of HMIS & inventory.Coordinate with health care analysis team and provide support as system coordination, compile important medical & Inventory data using modern computer applications.Work with centralized hospitals sub campuses, compiling and analyzing data as per need of hospital and medical staff.Design statistical report of medical actives perform during treatment of patients and present to GOP based on database records on.Gather requirements and specification from end user, which ensure that how much information is useful for further processing.Provide technical expertise to guide end-users in the execution of their roles. Show less
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Technical Support Assistant
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Jul 2016 - Sep 2020
Installation & configuration of a company’s computer hardware operating systems and applications.Maintenance and monitoring of computer networks and systems.Logging the queries of customers and employees.Analysis of call logs in order to discover any underlying issues or trends.Diagnosing and solving hardware or software faults.Testing and evaluating new technology.Performing electrical safety checks on the company’s computer equipment.Responding to call-outs in a timely fashion.Following instructions, either written or in diagram form, in order to set up a system or fix a fault. Show less
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IT Support officer Networks/Software/Hardware
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Dec 2012 - Jul 2016
• Monitoring and maintaining computer systems and networks.• Taking user or client through a Series of action, either face-to-face or over the phone to setup system or resolve issue.• Troubleshooting system and network problem and diagnosing and solving hardware or software faults replacing parts as required.• Monitor and maintain Network Structure-Internet/local/Wi-Fi.• Setting up new users accounts and profiles and dealing with password issues.• Assist creating and distributing computer images using clone.• Ensure IT disaster recovery and business continuity capabilities are in place and regularly tested.• Planning and undertaking scheduled maintenance upgrades.• Supporting the roll-out of new applications.• Identify and recommend network and hardware repairs and improvement as necessary.• Apply high-level diagnostic skills to investigate and resolve problems relating to all about services.• Continuously improve all aspects of the IT operations across the organizations in consultation with the IT Manager.• Following SOP and written instructions to repair a fault or setup a system.• Testing and evaluating new technology.• Supervising support and technical user.• Monthly meeting and report on support issues and resolutions.• Responding within agreed time limits to call-outs.• HIMS&ERP related projects and provide day to day support.• HIMS Administration (Patient Management, Pharmacy, Pathology, Clinical Menu, Inpatient, outpatient, Billing&Invoices)• System Configurations and setup for complete workflow execution Show less
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Hardware Technician
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Jul 2015 - Jun 2016
One Year Experiance as a Hardware Technician.My Basic Responsibilities Was.Installation of various software.Maintained an accurate Inventory of the facilities computer equipment.Regular hardware replacement completedAssisted clients with various computer related issuesAvailable to multi task a variety of projects
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Education
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2019 - 2023
Superior University
Master Information Technology, Information Technology -
Allama Iqbal Open University
Graduation
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