Umer Khan
Information Technology Support Specialist at Enjoy Technology, Inc.- Claim this Profile
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Bio
LinkedIn Kullanıcısı
I highly recommend Umer Khan for any IT support specialist position. I have had the pleasure of working with Umer for several years, and I have been consistently impressed by his technical expertise and his dedication to providing excellent customer service. He has a knack for troubleshooting complex issues and is always willing to go the extra mile to ensure that his clients receive the support they need. Umer is a reliable and hardworking team member, and I have no doubt that he will excel in any IT support role.
LinkedIn Kullanıcısı
I highly recommend Umer Khan for any IT support specialist position. I have had the pleasure of working with Umer for several years, and I have been consistently impressed by his technical expertise and his dedication to providing excellent customer service. He has a knack for troubleshooting complex issues and is always willing to go the extra mile to ensure that his clients receive the support they need. Umer is a reliable and hardworking team member, and I have no doubt that he will excel in any IT support role.
LinkedIn Kullanıcısı
I highly recommend Umer Khan for any IT support specialist position. I have had the pleasure of working with Umer for several years, and I have been consistently impressed by his technical expertise and his dedication to providing excellent customer service. He has a knack for troubleshooting complex issues and is always willing to go the extra mile to ensure that his clients receive the support they need. Umer is a reliable and hardworking team member, and I have no doubt that he will excel in any IT support role.
LinkedIn Kullanıcısı
I highly recommend Umer Khan for any IT support specialist position. I have had the pleasure of working with Umer for several years, and I have been consistently impressed by his technical expertise and his dedication to providing excellent customer service. He has a knack for troubleshooting complex issues and is always willing to go the extra mile to ensure that his clients receive the support they need. Umer is a reliable and hardworking team member, and I have no doubt that he will excel in any IT support role.
Experience
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Enjoy Technology, Inc.
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United States
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Retail
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500 - 600 Employee
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Information Technology Support Specialist
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Ağu 2021 - - Halen
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WTW
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United Kingdom
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Financial Services
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700 & Above Employee
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Help Desk Desktop Support
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Mar 2020 - Haz 2021
IT support specialists that assist clients with hardware and software issues, Coordinating and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.⦁ Desktop Support|SK INC | Dallas, Tx | January 2017 - August 2018 ⦁ Configure antivirus software to fully protect IT environment.⦁ Monitor the performance of the computer systems and address issues as they arise.⦁ Install computer hardware and software on desktops to keep versions current.⦁ Initiate and complete Microsoft Windows server operating system updates.⦁ Network with LAN/WAN and active directory for continuous company connection.⦁ User account management⦁ New devices setup⦁ Active directory⦁ Application troubleshooting⦁ Hardware setup and troubleshooting⦁ Windows Imaging⦁ Windows Migration⦁ Basic VPN setup and troubleshooting⦁ IP address reset, and DNS finding⦁ Set up new users /desktop/lap top/tablets & smart phones/android/printers/scanners, etc.⦁ Windows imaging & Migration ⦁ Windows knowledge, Microsoft O365 licensing⦁ Monitoring router & switches related issues
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Genpact
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United States
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Business Consulting and Services
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700 & Above Employee
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Information Technology Support Analyst
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Eki 2018 - Oca 2020
Support Analyst that will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Assist with knowledge management for the Helpdesk, identifying gaps in their knowledge and providing relevant assistance Create knowledgebase articles and other documentation to improve self-service Work regularly with Customer Service Manager and Team Leader Maintain and facilitate the use of the ITS support pages (create, update and work to improve the system and promote its use) Provide assistance for ongoing maintenance, support up, and backups Windows knowledge, Microsoft O365 licensing
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Information Technology Help Desk
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Oca 2017 - Ağu 2018
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone, Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Handle all kind of incident from tier 1 to tier 3. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone, Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Handle all kind of incident from tier 1 to tier 3.
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Education
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2020 - 2022
Dallas College
Computer Science
Community
