Umer Farooq

Customer Service Specialist at LiveAdmins LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Lahore, Punjab, Pakistan, PK

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Experience

    • United States
    • Information Technology & Services
    • 100 - 200 Employee
    • Customer Service Specialist
      • Mar 2021 - Present

    • Pakistan
    • Design
    • Head Of Client Services
      • Jun 2017 - Present

      Planned, developed and managed client projects Determining a project’s schedule, scope and budget Directing team members in meeting client and company objectives Defining departmental operating budgets, and resource. Managing client expectations Communicating with stakeholders Determining short- and long-term resource requirements Building and managing teams Designating responsibilities among team members Planned, developed and managed client projects Determining a project’s schedule, scope and budget Directing team members in meeting client and company objectives Defining departmental operating budgets, and resource. Managing client expectations Communicating with stakeholders Determining short- and long-term resource requirements Building and managing teams Designating responsibilities among team members

    • South Africa
    • Retail
    • 700 & Above Employee
    • Area Head
      • Oct 2019 - Mar 2020

      Launched Velo for PTC in Pakistan, Increased standards of customer service, providing training and development for staff, Communicated with clients on a regular basis, Ensured quality consistency across the region, Maximized sales and profitability in the region, Set sales targets for individual locations . Launched Velo for PTC in Pakistan, Increased standards of customer service, providing training and development for staff, Communicated with clients on a regular basis, Ensured quality consistency across the region, Maximized sales and profitability in the region, Set sales targets for individual locations .

Education

  • University of South Asia
    Master's degree, Business/Commerce, General
    2016 - 2018

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