Experience

vivo Pakistan

• Pakistan
• Telecommunications
• 200 - 300 Employee

• Technical Support Engineer

  • Oct 2021 - Present

  1. Timely reporting of software faults found in all our launched phones with the Headquarter team and ensuring the provision of timely and accurate solutions to our customers. 2. Monitoring network issues of newly launched models and coordinate with our network testing team to ensure the resolution of reported issues in time. 3. Collecting bug reports & logs against all reported software and networks faults for further analysis & solution development, and escalate them to Headquarter and network testing teams. 4. Make sure that any of our maintenance engineers, call center staff, and sales staff will not overlook any faults that may have the potential to become a negative Word Of Mouth. 5. Providing training to our after-sales support staff, maintenance engineers, and sales teams on various software updates, technical guides and quality maintenance data sheets. 6. Conducting training sessions with maintenance engineers on the maintenance guide of any new model before its launch. 7. Visiting different markets & interacting with our promoters, retailers, wholesale dealers, and direct customers. Forwarding their technical complaints and suggestions to the Headquarter for further analysis. 8. Developing weekly market visit sheets, monthly sales summary sheets, and feedback collection sheets. 9. Coordinating with service center engineers, analyzing reported faults, and forwarding all potential feedback to the Headquarter. 10. Providing technical support to all service centers, call center teams, sales teams, and consultants to ensure timely solutions against all issues for customers. 11. Scheduling and conducting service center visits for quality inspections. 12. Effectively prioritizing and managing multiple open cases simultaneously. 13. Gathering market data on competitor brands & regularly updating the system with this information. 14. Analyzing daily repair orders to identify any mistakes in creating repair orders discuss them with engineers and escalate them to HQ. Show less



POTENTIA HOLDING GROUP

• Pakistan
• Oil and Gas
• 1 - 100 Employee

• Technical and Sales Engineer

  • Nov 2019 - Sep 2021

  1. Commissioning/Installation/Maintenance of ABB Online Gas Chromatograph. 2. Commissioning/Installation/Maintenance of DET-TRONICS Fire & Gas System. 3. Designed Building Fire Alarm System of Defense Housing Authority & UCH Gas Field OGDCL. 4. Report any unsafe acts or conditions on the project and facilitate their resolution. 5. Maintain all the reports, quotations, datasheets, diagrams and records of the projects. 6. Review customer specifications & prepare detailed technical proposal meeting customer needs. 7. Analyze and share competitor products and services analysis reports. 8. Coordinate with potential clients to develop new business opportunities. Umer Fareed - page 1 9. Established Business to Business Relationships with clients, vendors & suppliers. 10. Prepare cost-effective solutions to meet customer budget/target. Show less



SunExcellence

• Pakistan
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Site Engineer

  • Jul 2019 - Oct 2019

  1. Provide daily, weekly and monthly reporting to Project Manager. 2. Arranged meeting with Client & Managed Situations on the site. 3. Managed Relationships with various equipment vendors and third party. 4. Developed Helio Scope reports. 5. Implementation and Optimization of EPC works. 6. Coordinating Strategy & Planning between Supply Chain, sales and Operations Departments. 7. Align our activities on the site as per rules of HSE. 1. Provide daily, weekly and monthly reporting to Project Manager. 2. Arranged meeting with Client & Managed Situations on the site. 3. Managed Relationships with various equipment vendors and third party. 4. Developed Helio Scope reports. 5. Implementation and Optimization of EPC works. 6. Coordinating Strategy & Planning between Supply Chain, sales and Operations Departments. 7. Align our activities on the site as per rules of HSE.



Spin cott Mills

• Sheikhupura

• Electrical Engineer

  • Jul 2018 - Sep 2018