Trustee - Digital Lead

• Apr 2023 - Present

Head of Editorial Platforms

• Apr 2022 - Present

Leading 100+ highly talented people to evolve and operate the CMS and publishing services for News UK's print and digital products (inc. The Times, The Sun, TalkSPORT, Virgin Radio, etc.).Successfully running all print and digital publishing systems for The Times and The Sun through record-breaking news events, including the deaths of HM Queen Elizabeth II & HRH Prince Philip.Restructured the programme to increase productivity and increase business alignment, whilst launching a new WordPress digital CMS for The Times and a custom-built planning tool for The Sun. Show less

Head of Publishing Transformation

• Jan 2021 - Apr 2022

Led transformation of News UK’s print publishing programme by defining strategy, uplifting capability, and introducing Agile ways of working across a global team. Created programme backlog and end-to-end delivery governance, and rebuilt stakeholder relationships with acclaimed success.Delivered cloud migration of the entire publishing platform with no impact to daily newspaper printing, whilst establishing a continuous delivery process to manage ongoing priorities efficiently.

Head of Agile Projects & Programmes

• Feb 2019 - Jan 2022

Led PPM Discipline through organisational transformation by upskilling staff, co-creating an engineering culture, creating talent pipelines and building a peer-to-peer coaching model.Built PPM career framework from scratch, establishing an outcome-based model alongside a skills matrix to power internal learning, recruitment, annual appraisals and greater servant leadership.Evolved Agile culture by moving programmes to continuous delivery, embedding collaborative tooling, building Delivery COPs and knowledge sharing at Meetups, Agile in the City and P3X. Show less

Senior Programme Manager - Data Technology

• Sep 2016 - Feb 2019

Grew programme from 20 to 60+ people in two years – increased scope with stable cost base by developing junior staff, building offshore capabilities and reducing contractor dependencies.Led delivery of award-winning digital products (see link) and data science predictive models that have successfully democratised the use of actionable data insights across News UK business areas. Championed GDPR compliance in News UK by defining programme structure and resourcing, delivering customer permissions workstream and driving post-GDPR data governance model.Built several high-performing, cross-functional delivery teams in Bangalore by introducing best practice approaches for communication, collaboration, mobility and global ways of working.Delivered complex, data-driven projects including a print forecast model saving £1.5m per year, segmentation models reducing churn and an analytics tooling migration saving £200k per year.Jointly planned and ran the News UK Agile Academy, a talent programme that developed high-potential candidates without prior delivery experience into fully-trained Agile Project Managers. Show less

Head of Design & Delivery - API Programme

• Sep 2015 - Sep 2016

Product Manager for HMRC’s API Platform, providing a hands-on delivery approach involving build and integration of a multi-active cloud infrastructure, and design of both APIs and front end UIs.Senior Delivery Lead for five cross-functional agile scrum teams, managing projects by setting direction, establishing appropriate governance and tracking progress using JIRA and Confluence.Led solution design for projects exposing Digital APIs by setting technical standards and defining innovative design patterns to meet business needs and establish best practices for HMRC.Advocate of agile transformation in HMRC, engaging with senior business stakeholders on the benefits of agile and agile coaching Product Managers to ensure a consistent approach to delivery. Author of a transformational API Strategy published on GOV.UK (see link below) whilst leading an organisational shift to an “API First” service design approach and the creation of HMRC’s £48m API Programme.HMRC’s external lead for API integration, building cross-government solutions to enhance HMRC’s multi-channel offering and engaging external developers to create tax applications. Show less

Product Manager - API Platform

• Jan 2015 - Sep 2015

Led a multi-disciplined agile scrum team to deliver a cloud-hosted API platform (see link below) with a custom integration of WSO2 exposing HMRC’s first RESTful APIs using OAuth 2.0 token-based access.Built an online service for developer registration, application management and dynamically-generated API documentation with a user-centric focus on design, testing and continuous delivery.Led an Agile delivery team at HMRC from ideation to public release of a digital platform designed to securely handle over 1 billion annual transactions with a value of over £350bn in tax revenue. Show less

Digital Services Manager

• Feb 2013 - Jan 2015

Responsible for delivery of a replacement API platform capable of handling over 90 million secure software transactions per year, as part of HMRC’s strategy to migrate from Government Gateway.Managed a stakeholder network of over 1300 third party software vendors, worth over £150bn per year to HMRC, by working with them to develop user needs and test technical propositions.Collaborated with Cabinet Office as a subject matter expert on third party software, developing user stories to design a service to digitise identities for businesses interacting with government.Built proficiency in the use of agile delivery software such as JIRA and Confluence to record user requirements, track performance / velocity and manage dependencies through collaboration. Show less

Head of Performance Management

• Jun 2012 - Feb 2013

Led a team of analysts to measure and improve IT performance in business areas across HMRC. The team’s data analysis drove changes resulting in a record end user satisfaction score.Built expertise in the delivery of ‘Service Integration and Management’ (SIAM) IT models by rewriting HMRC’s service level management strategy as part of a wider IT service transformation.

CIO Private Office

• Jun 2011 - May 2012

Supported the Director-General for Change and Information by writing briefings, managing private office and leading projects.Oversaw the review of HMRC's existing project governance process, and successfully conceived and designed a new funding framework to manage over £200m per year of change initiatives.

Account Manager

• Sep 2010 - Jun 2011

Managed contractual relationships with other government departments arising from HMRC’s strategy to ‘claw back’ costs by providing products and services through its IT supply contract.Point of contact for IT incidents and escalations, as well as supporting the drive to build further relationships across government in order to generate additional business opportunities for HMRC.

Paralegal

• Mar 2009 - Jul 2010

Seconded to aircraft maintenance company for a month to organise novation of over 400 contracts and establish database of novated contracts and clients. Developed risk matrices, company profiles and assisted in drafting of Concession Agreement for PPP project to create largest highway in the Middle East. Nominated to independently compose official guidance documents on registration of companies and branch offices for economic free zone of the world's first carbon-neutral city. Organised committee meetings, compiled minutes and helped draft resolutions for a pioneering project to create a globally-focused liberal arts university. Trusted with sensitive and confidential data when reviewing military contracts and helped construct corporate due diligence report for share purchase of a brokerage. Show less

Sales Executive

• Aug 2008 - Feb 2009

Appointed within a team planning and producing forward-thinking international conferences for the finance industry and the public sector with a view to attracting delegates, sponsorship and speakers. Developed business relationships by successfully managing existing client accounts and creating new accounts through identifying high-profile delegates and securing their attendance at events. Appointed within a team planning and producing forward-thinking international conferences for the finance industry and the public sector with a view to attracting delegates, sponsorship and speakers. Developed business relationships by successfully managing existing client accounts and creating new accounts through identifying high-profile delegates and securing their attendance at events.

Volunteer

• Sep 2007 - Jan 2009

Volunteered as a patron for a UK-registered charity established to support and raise awareness of the Saraswati Education Centre for underprivileged children in Varanasi, India. Worked with other volunteers to highlight the achievements of the school and to organise charity events raising money for books, equipment, uniforms and meals for the children. Volunteered as a patron for a UK-registered charity established to support and raise awareness of the Saraswati Education Centre for underprivileged children in Varanasi, India. Worked with other volunteers to highlight the achievements of the school and to organise charity events raising money for books, equipment, uniforms and meals for the children.

Paralegal

• Nov 2006 - Jul 2007

Worked in a team of four handling the day-to-day running of a busy commercial property practice, which included dealing with telephone queries, arranging meetings, writing client care letters and performed transaction certifications. Worked in a team of four handling the day-to-day running of a busy commercial property practice, which included dealing with telephone queries, arranging meetings, writing client care letters and performed transaction certifications.

Mac Specialist

• Aug 2005 - Apr 2007

Assisted clients and customers by tailoring cost-effective IT solutions ranging from home usage basics for families and students to creative suite packages for professionals. Assisted clients and customers by tailoring cost-effective IT solutions ranging from home usage basics for families and students to creative suite packages for professionals.