Umberto Marziani

IT Services Team Lead at Servall Canada Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA
Languages
  • English Native or bilingual proficiency

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5.0

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David Saele

To whom it may concern, In my 33 years within the industry, as a CEO, visionary, and a leader credited with multiple successful business launches, I've encountered few individuals with the raw talent and passion that Umberto possesses. Our paths crossed in 2021 at Servall, and it was immediately evident that he was not just another ambitious young individual. Umberto combines ambition with an innate kindness and heart that is so rare. His drive is paired with compassion, mirroring qualities that I've endeavored to exemplify over the decades. Being in a privileged position to mentor Umberto, I can unequivocally state that it's not just a responsibility, but a genuine honor. His growth journey reminds me of a student being shown the path to integrity, kindness, fairness, and success, absorbing teachings with the wisdom akin to Solomon. I find myself not just teaching but learning, and for this experience, I am truly grateful. Witnessing Umberto's evolution both personally and professionally fills me with immense pride. He's on an exceptional path, and I have every confidence that his future will be marked with significant achievements. For anyone fortunate enough to work alongside or collaborate with Umberto, know that you're engaging with a young man of extraordinary potential and character. Warm regards, David Saele

Jenna Elliott

After working with Umberto, it was evident he provides excellent customer service with an ability to resolve conflict and provide solutions which increased customer loyalty and created a positive experience for clients.

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Credentials

  • Lenovo Certified PC Technician
    Lenovo
    Apr, 2021
    - Nov, 2024
  • JavaScript Essential Training
    LinkedIn
    May, 2019
    - Nov, 2024
  • Apple Certified Mac Technician
    Pearson VUE
    Jan, 2018
    - Nov, 2024
  • Apple Certified iPhone Technician
    Pearson VUE
    Sep, 2017
    - Nov, 2024
  • ServSafe Food Handler
    TrainCan, Inc.
    Nov, 2020
    - Nov, 2024
  • Cato Certified Associate
    Cato Networks
    Aug, 2023
    - Nov, 2024
  • First Aid
    Workplace Medical Corp.
    Dec, 2020
    - Nov, 2024

Experience

    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Services Team Lead
      • Mar 2021 - Present

      Mac & Lenovo Technician, Help Desk Ticket Closer Mac & Lenovo Technician, Help Desk Ticket Closer

    • Canada
    • Computer Hardware Manufacturing
    • 1 - 100 Employee
    • iOS and Apple Certified Mac Technician
      • Jul 2020 - Mar 2021

      • Repaired customer devices with urgency and accuracy. • Communicated with the customer during various stages of the repair process. • Repaired customer devices with urgency and accuracy. • Communicated with the customer during various stages of the repair process.

    • Canada
    • Computers and Electronics Manufacturing
    • 1 - 100 Employee
    • Service Coordinator
      • Aug 2018 - Jul 2020

      • Managed a team of 10 technicians, balancing their needs and the company.• Liaised with corporate clients on a day-to-day basis to regarding service-related inquiries and resolved escalations.• Lead the team to achieve the Premium Service Provider award in 2019 by achieving multiple service metrics.

    • Technical Service Advisor
      • Sep 2017 - Aug 2018

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Performance Coach & Senior Level Technical Support
      • Jul 2015 - Aug 2017

      I was the highest level of technical support for one of the world's leaders in Technology. Monitored calls to ensure quality. Actively provided feedback to other advisors regarding the calls monitored and what to do differently. I was the highest level of technical support for one of the world's leaders in Technology. Monitored calls to ensure quality. Actively provided feedback to other advisors regarding the calls monitored and what to do differently.

    • Auctions
      • Nov 2014 - May 2015

    • Master of all trades
      • Apr 2014 - Nov 2014

    • Canada
    • Sporting Goods Manufacturing
    • 1 - 100 Employee
    • Sales Associate
      • Jul 2010 - Feb 2014

    • Sales Associate
      • Sep 2006 - May 2010

  • Slo-Pitch National
    • Toronto, Canada Area
    • Intern to th National Program Coordinator
      • May 2009 - Nov 2009

Education

  • Humber College
    Business Administration - Advanced Diploma
    2009 - 2014
  • George Brown College
    Culinary Skills, Hospitality
    2020 - 2021

Community

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