Experience

USCO Pty Ltd

• Australia
• Telecommunications
• 1 - 100 Employee

• Business Analyst

  • Jul 2021 - Present

  • Identify issues in current established business processes• Document business requirements to improve current processes• Analyse and gather user requirements using use cases, wireframes, process diagrams and elicitation meetings.• Partnering with business stakeholders to make sure each project is attainable given their current workload• Evaluating, testing, and recommending new opportunities for enhancing processes, software or hardware• Identifying business trends by utilising data, compiling reports, and following up on results

• Project Coordinator

  • Apr 2019 - Jun 2021

  • Responsible for project administration and coordination involving Telecommunications Infrastructure Development for subcontracted Telstra NBN Company.• Managed and coordinated project work involving telecommunications infrastructure development – Pit and pipe (Asbestos/Plastic).• Ad-hoc analysis including financial, process and project risk.



bp

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Customer Service Representative

  • Dec 2021 - Dec 2022

  • Consolidating and analysing daily action summaries. • Identify and address customer needs with a goal of complete satisfaction. • Stocked shelves and maintained displays for the retail section. • Familiarizing customers with new deals and promotions. • Consolidating and analysing daily action summaries. • Identify and address customer needs with a goal of complete satisfaction. • Stocked shelves and maintained displays for the retail section. • Familiarizing customers with new deals and promotions.



Dr. Oetker Queen Australia Pty Ltd

• Australia
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Business Analyst Intern

  • Jul 2020 - Oct 2020

  Opportunity received via Deakin University Burwood • Responsible for identifying the business problem statement and preparing a solution plan. • Assisted with data cleaning up and pre-processing of the data. • Performed market basket analysis in Python. • Created visualizations and dashboards in Power BI to represent all findings. • Proposed business recommendations for cross seasonal analysis. • Lead in report final write up and final presentation Opportunity received via Deakin University Burwood • Responsible for identifying the business problem statement and preparing a solution plan. • Assisted with data cleaning up and pre-processing of the data. • Performed market basket analysis in Python. • Created visualizations and dashboards in Power BI to represent all findings. • Proposed business recommendations for cross seasonal analysis. • Lead in report final write up and final presentation



HEMAS HOLDINGS PLC

• Sri Lanka
• Consumer Services
• 500 - 600 Employee

• Finance Intern

  • Oct 2018 - Dec 2018

  • Drafting the Finance Policy of Serendib Leisure Management Limited. • Evaluating the controls and risks over cash handling in hotels and documenting guidelines for hotel staff to follow on best practice in cash handling. • Setting Standard Operating Procedures (SOPs) for management Reporting and Expense Recognition. • Studied the Finance Policies of two international Hotel Chains and had direct contact with hotel operational personnel in gathering information. • Drafting the Finance Policy of Serendib Leisure Management Limited. • Evaluating the controls and risks over cash handling in hotels and documenting guidelines for hotel staff to follow on best practice in cash handling. • Setting Standard Operating Procedures (SOPs) for management Reporting and Expense Recognition. • Studied the Finance Policies of two international Hotel Chains and had direct contact with hotel operational personnel in gathering information.