Experience

DHL Express India

• India
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Senior Customer Care Executive

  • Mar 2020 - Present

  - Built the training process for new recruits and trained them on all DHL products and services- Initiated and operated 3 projects to ensure solutions for 'cumulative' customer issues- Analyse individual executive's performance; Guide and train them along the required parameters to ensure better accomplishments

• Customer Care Executive

  • Feb 2018 - Feb 2020

  - Providing end-end solutions for all International logistic requirements to customers- Coordinated with various teams across the globe for resolving customer queries and complaints, ensuring timely delivery of the shipment- Provide shipment quotes for customers and set up International shipments as required by customers

• Contact Center Agent

  • Aug 2014 - Jan 2018

  - Responsible for inbound customer queries and to deliver response in a timely and accurate way, via phone and email - Identifying customer requirement and assisting them with suitable solution- Handled inbound sales and ensured lead conversions to achieve monthly revenue targets- Interacted with cross-functional teams to deliver appropriate solutions to the customer - Shared customer feedback to operations, marketing and sales team in order to make a robust process for better service Show less