Experience

Heavy Industries Taxila Education City

• Education Management
• 1 - 100 Employee

• Team Lead IT

  • Aug 2020 - Present

  • Leading team of 8 IT team members to facilitate schools and colleges of 6000+ students • Identify the problem on a particular hardware or software, analyses the severity of the incident or error and resolve the problem. • Monitor and Liaise with ISP for problem resolution and obtain approval from Director Administration and School Operations • Take precautions to ensure there is no power failure during the process. • In trainings provide support in network and IT logistics management for trainings, seminars. • Review for any further maintained and support. • Multi−purpose hall, maintenance of projector and equipment in conference rooms • Monitor network servers several times a day or from user requests raised on server’s down. • Identify the problem, through the information collected or visit on site. • Ensure backup and storage of data before any major changes made to hardware and software. • Resolve the problem through replacement amendments of hardware; liaise with Supervisor for replacement of hardware and updating of software. • Review for any further maintenance and support. Show less



Sharif Group

• Pakistan
• Food and Beverage Manufacturing
• 100 - 200 Employee

• IT Executive

  • Aug 2019 - Aug 2020

  • Ensure Site to Site Network Connectivity within premises using Mikrotik devices. • Providing in person and remote IT Support to users as per SOP’s. • Zimbra Desktop Clients and Microsoft outlook support with configurations, troubleshooting and backups. • Creating user’s accounts, ceasing and rights as per group policies of companies. • In-house application support for users on oracle and troubleshooting. • Installation of new hardware and providing support for troubleshooting/maintenance. • Collaboration with Security Department for configuration of CCTV Cameras and providing support for CCTV Monitoring. • Maintain overall IT Inventory at Site and handling of discard equipment with replacement of new ones. • Dealing with Local vendors for purchasing of IT Accessories. • Communication with Head Office Team as Focal Person regarding all IT Issues. Show less



Telenor Microfinance Bank Limited

• Pakistan
• Banking
• 700 & Above Employee

• Business IT Executive (Faisalabad Cluster)

  • Nov 2018 - Aug 2019

  • Operational support all IT equipment Hardware and Software. • Customizing and disbursement of Network equipment and configurations. • Deployment of printers, scanners, security cameras, domain migration. • Providing IT Support during inauguration and relocation of Bank branches. • Acts as focal person to help desk team to capture and track of all IT related complaints. • Escalated to vendors as per SOP for purchasing, quoting, replacement, claim of IT equipment. • Monitoring of overall Network related performance and coordinate with ISP’s in case of any query and solution. • Ensure to make Bank branches are live during working hours. • Quarterly and Annually Capex for IT equipment within region. • Maintaining record of all IT related inventory within region. Show less



The City School Official

• Pakistan
• Education Management
• 700 & Above Employee

• Senior Officer IT (Central Region)

  • Sep 2017 - Oct 2018

  • Installing, monitoring and administration of office LANs, and related network. • Assist in developing of standards for server, communication, and network infrastructure. • Develop and maintain the backup and security policy. • Backup the system artifacts as per policy. • Managing the e-Learning, ETAC and ELE projects. • Perform technology assessment and recommend product and supplier selection • Serve as a senior technical resource to resolve problem escalations. • Collaborate with project managers for specific requirements of a project. • Identify and fix network bottlenecks and inefficiencies. • Implement security per policy. • Liaison with suppliers for hardware and software procurement. • Address and assist users with network and system related problems. Show less



Beaconhouse School System

• Education Management
• 700 & Above Employee

• IT Officer (Central Region)

  • Jul 2015 - Sep 2017

   BEAMS E.R.P Module Management  Installation and deployment of new IT Devices and resources according to the Capex within one week of receipt of resources.  Responsible for accurate IT Help desk support and management and ensuring 95% help desk requests are completed and outcomes are communicated to clients within one working day.  Ensure 100% sufficiency of LAN and WAN operations 95 % of the time.  v. Assist with disaster recovery and Undertake any other ICT tasks or responsibilities as required.  Install work stations, connect and set up hardware and load all required software  Provide technical support to individuals.  Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.  Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.  Lab Management and Supervision of all campuses  Purchasing and Maintenance of all IT Equipment  Network Configurations all over the campuses  Troubleshooting system and network problems and diagnosing and solving hardware or software faults.  Routers & Access Points Configurations  Wi-Fi Cloud Building  Installing and configuring computer hardware operating systems and applications.  Implementation and orientations of new Education soft wares as Organization’s Policies.  Responsible for E-Learning safety modules in Labs.  Online Solutions for the Employees regarding their access level in online system  Maintain logs related to network functions, as well as maintenance and repair records.  Research new technology, and implement it or recommend its implementation.  Maintain an inventory of parts for emergency repairs.  Coordinate with vendors and with company personnel in order to facilitate purchases. Show less



Hotel One (Pvt.) Ltd. Hashoo Group

• IT Officer

  • Nov 2013 - Jul 2015

   Munshi 10 (Reservation Software) web based  Establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards.  The design and implementation of new solutions and improving resilience of the current environment.  Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.  Undertaking data network fault investigations in local and wide area environments, using information from multiple sources  Installing and configuring computer hardware operating systems and applications.  Oracle Property Management System (OPMS) Configurations  General Ledger Software (Accounts Department)  Windows Server 2003 (Remote Desktop Server)  Troubleshooting system and network problems and diagnosing and solving hardware or software faults.  Routers & Access Points Configurations  Wi-Fi Cloud Building  Exchange Server Configurations (Alcatel Lucent)  Maintenance and troubleshooting of CCTV Cameras.  Managing and Programming of Wing Lock System.  Manage/Troubleshooting Cable TV Operation of Business Unit.  Providing Audio/Video and Multimedia support in Banquet Halls.  Ensure the Connectivity of Internet 24/7. Show less