Umair Khan
Manager Road Freight at Combined Freight (Pvt) Ltd- Claim this Profile
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English -
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Urdu -
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Bio
Credentials
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Diploma In Associates Engineering
Sindh Tech. Board Of EducationDec, 2004- Nov, 2024 -
D.A.E
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Experience
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Combined Freight (Pvt) Ltd
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Pakistan
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Manager Road Freight
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Oct 2018 - Present
• Design strategic business plan & procedures to meet the requirement of business partner. • Develop & maintain strong business alliance with 3PL Fleet & Vendors to ensure best part of services.• Implement operational procedures to meet the compliance & coordinate directly with customers to keep an eye on key performance indicators. • Develop and negotiate strategies to enhance profit margin; examining risks and potentials to maintain customer requirements. • Responsible for department's long-term planning, including an initiative geared toward operational excellence.• Locating potential business deals by contacting potential partners; discovering and exploring opportunities.• Coordinate with in-house team to maintain logistics procedures, including operational services from start to end point until delivery of goods.• To ensure set processes route maps are followed to the right locations at the right time, handling escalations and customer complaints.
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AirBridgeCargo Airlines LLC
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Airlines and Aviation
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200 - 300 Employee
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Manager Operations & Sales
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Nov 2015 - Sep 2018
• Handle the GSA Agreement process and also manage the coordination process with CAA for landing & other rights which are required by GSA agent.• Maintain the Interline agreement documents such as SPA & MITA in order to get the Interline Agreement between two airlines to continue offline operations.• Maintain all service quality and compliance issues for our operational JAVA application CHAMP CargoSpot and coordinate with concerns officers at HO for the restoration • Coordinate with Global Procedure Dept. to get the updated information regarding our Airline and share with In-house management and other concern officers.• Process the request of Freight Forwarders/Agents to issue AWB on their request and more importantly to first check all the required documents which are essential for sanction of AWBs. • Maintain and process all quires of Agent to get the best rates for different destination globally in order to enhance the business of our GSA and their associates. • Coordinate with our parent company Volga Dnepr for Chartered Operations globally and advise to Agents/Shipper that which aircraft will be appropriate according to your requested details.• Coordinate with our Road Feeder Services Department to maintain the details of our RFSs which almost covered Russia, Europe, USA, Domestic China, and neighbor countries nearby Russia.• Respond efficiently to enquiries with appropriate information about products and services.• Provide assistance to customer/agent experience with requisite customer and internal flows ups to resolve the issue and keep the customer informed to the progress of the query.
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Regional Corporate Manager
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Apr 2014 - Oct 2015
• Promote vehicle and services in corporate divisions and execute marketing communication campaign.• Research electric vehicle innovations and contact with manufacturers and importers for the better results.• Develop fresh ideas with marketing team for the better understanding and existence of our vehicles.• Provide assistance to corporate clients and physically visit the companies with concern team to resolve the issues in appropriate time.• Establish and maintain current clients and potential client relationship for the strong network.• Make sales objectives by forecasting and developing annual sales shares for regions and territories.• Maintain sales volume and analysis market trends, demand & supply, price factor and competitor details for the enhanced outcome.• Maintain professional and technical knowledge by attending educational workshops; establishing personal networks; participating in professional societies.
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Asst. Manager -- Operations Support Unit
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Dec 2012 - Feb 2014
• Establish and maintain current Client and potential Client relationships.• Build and support the sales strategy development and implementation.• Maintain knowledge of and ensure compliance with employment-related laws and regulations.• Weekly updates on upcoming events and status of work in progress.• Maintain marketing calendar and schedules required for participation at events, campaign and workshops.• Promote involvement of the company as required through various media venues.• Monitoring progress, tracking trends and implementing improvisation to increase effectiveness of the Recruiting Methods
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Meezan Bank Limited
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Pakistan
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Banking
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700 & Above Employee
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Officer-Alternate Distribution Channels
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Dec 2009 - Nov 2012
•Resolve customer’s concerns and complaints on priority basis.•Maintaining customer satisfaction by providing product and service information.•Filing complaints / Requests and forwarding them towards the respective department.•Responsible to aware the prospect clients regarding any new product in line.•Solving customer’s queries on a variety of topics, including account opening procedures, online banking, ATM and Visa Card facility, internet banking, SMS alerts, IVR etc.•Monitoring ATM Machines through centralized systems and use all the efforts for resolving systematic errors.•Initiating all kind of customer request through ADC Services. •Performing other duties as and when assigned.
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Assistant Manager Customer Services
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Feb 2008 - Nov 2009
Initially I was hired as a Customer Services Representative and promoted as Asst. Manager Customer Services after the period of 15 months on conducting excellent performance. Details of job responsibilities are as follows:•Making sales and other MIS reports.•Supervise the team and coordination with different departments for the smooth work flow.•Ensuring customer satisfaction and business profitability through providing continuous and proper assistance to the CSRs.•Providing CSRs with continual access to information on new products, procedures and practices announced by the Management.•Monitor that all quality manual procedures are followed by the CSRs.
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Education
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2004 - 2008
PIMSAT
BBA, Marketing
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