Umair Ahmad
Director Information Technology Services at KnotCode- Claim this Profile
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Topline Score
Bio
Ahsan Minhas
I have worked with Umair for many years and found him very hard working and result oriented. He is person of strong nerves and mostly with a smile on his face. He is able to work under pressure and meet the time lines.
Asma Zeeshan
Umair is a young energetic and passionate resource. He has worked with me as a ServiceDesk resource and i found him very professional, hardworking & enthusiastic. He get into details for all the tasks assigned to him to deliver good results. I see him growing very fast in his professional career. Keep it up !!!
Ahsan Minhas
I have worked with Umair for many years and found him very hard working and result oriented. He is person of strong nerves and mostly with a smile on his face. He is able to work under pressure and meet the time lines.
Asma Zeeshan
Umair is a young energetic and passionate resource. He has worked with me as a ServiceDesk resource and i found him very professional, hardworking & enthusiastic. He get into details for all the tasks assigned to him to deliver good results. I see him growing very fast in his professional career. Keep it up !!!
Ahsan Minhas
I have worked with Umair for many years and found him very hard working and result oriented. He is person of strong nerves and mostly with a smile on his face. He is able to work under pressure and meet the time lines.
Asma Zeeshan
Umair is a young energetic and passionate resource. He has worked with me as a ServiceDesk resource and i found him very professional, hardworking & enthusiastic. He get into details for all the tasks assigned to him to deliver good results. I see him growing very fast in his professional career. Keep it up !!!
Ahsan Minhas
I have worked with Umair for many years and found him very hard working and result oriented. He is person of strong nerves and mostly with a smile on his face. He is able to work under pressure and meet the time lines.
Asma Zeeshan
Umair is a young energetic and passionate resource. He has worked with me as a ServiceDesk resource and i found him very professional, hardworking & enthusiastic. He get into details for all the tasks assigned to him to deliver good results. I see him growing very fast in his professional career. Keep it up !!!
Credentials
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Facebook for SMBs
FacebookNov, 2018- Sep, 2024 -
Digital Media Marketing, SEO - Search Engine Optimization, Blogging, SMM - Social Media Marketing
Chief Minister's eRozgaar Training ProgramSep, 2018- Sep, 2024
Experience
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KnotCode
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Director Information Technology Services
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Oct 2020 - Present
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Agency Propte
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Pakistan
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Real Estate
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1 - 100 Employee
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IT Manager
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Dec 2018 - Dec 2020
IT Infrastructure and Operations. IT Infrastructure and Operations.
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Resident Engineer (Inbox Business Technologies)
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Aug 2015 - Jan 2017
Providing end user system level support, Microsoft outlook 365 & Lync ID creation, deletion, group creation & modification request and supporting 3rd level team, Create incidents & request in Service Now and support end user under committed SLA, Providing SAP support with coordination of backend team, ServiceNow Domain separation project, ServiceNow Version upgradation project, EVOKO Meeting Room project deployment. Providing end user system level support, Microsoft outlook 365 & Lync ID creation, deletion, group creation & modification request and supporting 3rd level team, Create incidents & request in Service Now and support end user under committed SLA, Providing SAP support with coordination of backend team, ServiceNow Domain separation project, ServiceNow Version upgradation project, EVOKO Meeting Room project deployment.
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Inbox Business Technologies
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Pakistan
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IT Services and IT Consulting
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500 - 600 Employee
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Resident Engineer
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May 2013 - Jan 2017
Working with IT Service Management/IT ServiceDesk Department of well known organizations. ○ CocaCola Beverages Pakistan Limited ○ Mobilink (Pakistan Mobile Communications Limited ) ○ Ufone (Pak Telecom Mobile Limited) ○ ICI Pakistan ○ Standard Chartered Bank, Pakistan Working with IT Service Management/IT ServiceDesk Department of well known organizations. ○ CocaCola Beverages Pakistan Limited ○ Mobilink (Pakistan Mobile Communications Limited ) ○ Ufone (Pak Telecom Mobile Limited) ○ ICI Pakistan ○ Standard Chartered Bank, Pakistan
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Mobilink
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France
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IT Services and IT Consulting
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Resident Engineer (Inbox Business Technologies)
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Apr 2015 - Jul 2015
Providing 2nd level System Support to end user, Initial troubleshooting & provide solution under committed SLA, Support 3rd level team in troubleshooting & diagnosing the issue Providing 2nd level System Support to end user, Initial troubleshooting & provide solution under committed SLA, Support 3rd level team in troubleshooting & diagnosing the issue
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Ufone
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New Zealand
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Telecommunications
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1 - 100 Employee
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Resident Engineer (Inbox Business Technologies)
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Nov 2014 - Mar 2015
CCIT Infrastructure & Operations Providing 2nd level System Support to end user, Managing Call Recorder, Configuring IPCC & DN’s, IT Equipment / Asset Management CCIT Infrastructure & Operations Providing 2nd level System Support to end user, Managing Call Recorder, Configuring IPCC & DN’s, IT Equipment / Asset Management
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Standard Chartered Bank
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Singapore
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Financial Services
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100 - 200 Employee
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Resident Engineer (Inbox Business Technologies)
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May 2013 - Nov 2014
Desktop Support, Asset Management, Hardware Maintenance, Vendor Coordination for reparing & Services of IT Equipment, System Administration, Network Support, Managed IT Equipment Inventory, ATM Softwares Updation, Antivirus & Security Patches Desktop Support, Asset Management, Hardware Maintenance, Vendor Coordination for reparing & Services of IT Equipment, System Administration, Network Support, Managed IT Equipment Inventory, ATM Softwares Updation, Antivirus & Security Patches
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ICI Pakistan
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Chemical Raw Materials Manufacturing
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1 - 100 Employee
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Resident Engineer (Inbox Business Technologies)
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Oct 2013 - Apr 2014
System Support, Network Support, Collecting Backup of Servers, Active Directory, Solar Winds Network Monitoring Tool System Support, Network Support, Collecting Backup of Servers, Active Directory, Solar Winds Network Monitoring Tool
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Education
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2010 - 2012
Superior College
Master's Degree, Network and System Administration/Administrator
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