Experience

Cheetah Digital

• United States
• Marketing Services
• 100 - 200 Employee

• Senior Technical Writer

  • Jul 2022 - Present



HMRC

• United Kingdom

• Consultant Technical Author

  • Jun 2016 - Jun 2022

  · Reviewing and managing Technical software design documents, API standards and specifications, and API patterns · Creating and managing deliverables relating to: Business & Systems Requirements, Architecture & Design, Portfolio & Technical Standards & Processes, Development Specifications, Functional & Non-Functional Test specifications and results, Service Manuals and Run Books · Managing Confluence Knowledge base to enable key stakeholders to find key documents and information relating to the service portfolio Show less



Petrotechnics Limited

• Aberdeen, Scotland

• Information Developer

  • Apr 2013 - Jun 2016

  As a sole writer, was responsible for creating and managing the user assistance materials for Proscient, operational risk management software used in hazardous industries such as Oil and Gas, railways. The day-to-day activities involved analysis of complex technical information from various development teams and transforming them into user documentation for different release streams including patch releases as planned by project delivery. The scope and spectrum of user assistance material created includes instructional text in the application, Help system(How-to tutorials), Release notes, Installation, Configuration, Administration and API guides, Integration guide for Maintenance Management systems (SAP, Maximo). Content management across the organisation including working with all the departments such as product delivery, sales, marketing to create and maintain information in consistent format and style. • Planned and maintained documentation tasks in JIRA, as an independent project maintained in-line with the main product/ project plans and schedules. • Managed the user assistance process (Documentation Development Life Cycle) to streamline consistent input of technical information from various teams and SMEs, and review cycles • Created, maintained and communicated Petrotechnics writing guidelines, templates and other tools to help in achieving high quality, consistent materials • Benchmarked and performed usability testing of the user assistance materials and product to ensure they are of high quality, accurate and fit for purpose • Identified Subject Matter Experts(SMEs) and reviewers for each technical area and planning content reviews as appropriate • Configured version controlling in Madcap Flare with Accurev • Setup the collaborative documentation environment in Confluence by identifying and configuring required Add-ons and Macros. Show less



Anritsu

• Japan
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Senior Technical Author

  • Mar 2008 - Mar 2013

  Responsible for identifying the documentation needs of the products and managing the resources to deliver them on agreed schedule. Creating documentation set for various Java based IP Testing products based on 3GPP (UTRAN-GERAN), LTE, TDSCDMA and CDMA2000 technologies, along with configuration documents of the associated hardware. Products include highly technical and complex software applications confirming to GCF and PTCRB Standards. Created Online help, Tutorials and Context sensitive help through single-sourcing in FrameMaker. Show less



CDOT Alcatel Lucent Research Centre

• India
• Telecommunications
• 1 - 100 Employee

• Lead Technical Writer

  • Sep 2006 - Dec 2007

  Responsible for creating functional specifications for the software development teams based on the IEEE standards, for the latest telecommunication technology of wireless modem and the associated software based on WIMAX (IEEE 802.16e). Responsible for creating functional specifications for the software development teams based on the IEEE standards, for the latest telecommunication technology of wireless modem and the associated software based on WIMAX (IEEE 802.16e).



LIONBRIDGE TECHNOLOGIES LIMITED

• United Kingdom
• 1 - 100 Employee

• Senior Technical Writer

  • Oct 2005 - Aug 2006



Huawei Technologies India

• India
• Telecommunications
• 700 & Above Employee

• Information Technology Analyst

  • Apr 2005 - Oct 2005



K9 Technologies

• Chennai Area, India

• Technical Writer

  • Sep 2004 - Mar 2005

  Projects with Airbee Wireless, USA and Polaris Software, Chennai, India Projects with Airbee Wireless, USA and Polaris Software, Chennai, India



Domex Technical Information Pvt. Ltd.

• India
• Information Technology & Services
• 1 - 100 Employee

• Patent Analyst/ Abstactor

  • Jun 2000 - Sep 2004