Experience

The Ritz-Carlton, Astana

• Kazakhstan
• Hospitality
• 1 - 100 Employee

• Bell Captain

  • Jul 2023 - Present

  Bell Captain is primarily responsible for all of bell/door staffs, activities and keeping lobby area covered. He operates as shift leader upon manager's assignment. He should make sure all luggage, letter, courier and message movements are tracked and accounted. Adhere to hotel operating standards at all times and also communicate with manager to increase the efficiency of Bell/Door operations. Responsibilities:• Ensure that bell/door positions are manned at all times.• Keep working area, clean and tidy always.• Ensure the smooth and fast luggage handling for all arrival/departure guests.• Maintain close relationship with reception, office as well as other departments.• Delegate bell boys to pick up the baggages from guest rooms.• Errand cards are filled in for all baggage movements (Check-in, Check-out, Left luggage etc.)• All baggage movements are tagged and recorded.• Update luggage movement register and sign off daily.• Help observe safety and security rules at all times.• Checks the daily arrival list for VIP's or guests with special need.• Prepare for group movements and ensure enough staffing is in place to handle groups.• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.• Escorting guests to and from their accommodations and also orienting them with the property features, facilities and in room equipments.• Assist guests with their luggage and try to acknowledge them by name.• Make deliveries to guest rooms as instructed.• Store and retrieve luggage and other objects for guests.• Be aware of daily hotel activities, group and VIP arrivals. • Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times.• Offer assistance to all guests at times. • Provide an efficient luggage storage, delivery and collection service.• Perform any other works as and when assigned by the management. Show less

• Doorman/Bellman

  • Sep 2022 - Jul 2023

  •Provided all guests with a warm, friendly and professional welcome, greeting and farewell.•Assisted guests with luggage enabling the bellboys to escort guests, with baggage, to the Front Desk for check-in.• Ensured the driveway and hotel entrance is kept clean and tidy at all times, free of obstacles and ensure that traffic through the driveway is controlled.• Parked cars in the designated area. • Recognized the long term guest by name and provide them a great arrival experience. • Adhered to guest contact/communication standards at all times.• Assisted guests in and out of taxis and other vehicles and to remove baggage from vehicles.•Was thoroughly aware of arrivals and departures of each day.•Engaged with all guest and drive the guest experience from the driveway.• Maintained the entrance and main door area clean and tidy, free of obstacles and ensued that traffic through the driveway is controlled. Show less