Experience

Silinexx

• Ukraine
• Software Development
• 1 - 100 Employee

• Customer Service Manager

  • 2015 - Present

  Experienced Customer Service Manager at Silinexx. I'm responsible for customer service and promote the idea of the best customer support throughout the organisation. Silinexx deals with: Embedded Solutions & Distributed Systems (custom software & hardware solutions, distributed client/server systems, statistic data collection) System Automation from Scratch (process and system analysis, optimization plan, workflow management system development, automation, integration & support) Machine to Machine (M2M) Communication (IoT & IIoT, sensor firmware development, server/client side applications, software and hardware development) Show less



Delta Bank

• Banking
• 100 - 200 Employee

• Customer Support Manager

  • 2011 - 2013

  Main responsibilities were: to improve customer service experience, keep accurate records and document customer service actions and discussions, analyse statistics and compile accurate reports, search of the new customers, active sales of bank products and services Main responsibilities were: to improve customer service experience, keep accurate records and document customer service actions and discussions, analyse statistics and compile accurate reports, search of the new customers, active sales of bank products and services