Sales Operations

• Nov 2021 - Present

Head of Operations

• Apr 2020 - Nov 2021

Head of Operations

• Apr 2020 - Nov 2021

Sales Operations Manager

• Dec 2015 - Oct 2018

Research Associate (contract role)

• Jul 2015 - Dec 2015

The Eventful Group is built on creating events most relevant and rewarding to our community.We spend months not weeks researching what delegates really want to learn, what pushes their buttons and what issues they face. We then create space for people to come together and meet, share, learn, discover and make friends. It’s an inclusive approach that's helped us create events where every person feels welcome, special and completely at home, so that remarkable things can happen.My role focusses on the research phase where conferences are created and developed through in-depth round table discussions and social collaboration programs which engage with over 100 professionals within many of the leading technology and business brands.

Operations Team Leader

• Mar 2011 - Sep 2013

Express Data is one of Australia’s leading high-volume IT distribution companies supplying a wide range of servers, network infrastructure and services to a diverse range of clients. The company employs in the region of 350 staff and has an annual turnover of $700m.Report to the National Operations Manager and responsible for the management of approximately 25 Customer Service Administrators. My principal remit is to drive the Operations Team to achieve service level targets by providing each staff member with training that is tailored to their learning style. I’m also heavily involved in scoping, designing, testing and implementing new systems and processes resulting in improved productivity across the business.Achievements • Successfully implemented B2B solutions for key accounts, by implementing B2B headcount in the Operations Department has remained flat whilst transactions have increased by 28% in the last financial year. • Successfully implemented a paperless office throughout Customer Service by working with IT to design electronic document storage systems using Lotus Notes. This project also assisted the business in achieving ISO 140001 Environmental Management Standard accreditation. • Successfully achieved Right First Time order processing results across the team, this has been through the recruitment of the right staff and providing the necessary training. • Strong recruitment record with only losing 1 staff member through resignation. I have been responsible for the development of many staff members who are now working in different departments within the organisation.• Key stakeholder in the 7up development project which reduced operational transactions by 7% across the business.

Customer Service Team Leader

• Feb 2009 - Mar 2011

Customer Service Administrator

• Jun 2002 - Feb 2009

Report to the Customer Service Manager I was a senior team member and Team Leader charged with coordinating and implementing Cisco roll-outs for major accounts including AAPT, Alcatel, TCNZ, IBM, NCR and Telstra. Liaising with Account Managers and Sales Reps nationwide to ensure orders and requests are processed within agreed SLA's. Implementing and testing new systems and processes to increase productivity and efficiency. Training of new and existing staff.

Architectural Draftsman

• Jun 2001 - Jun 2002

Responsible for the implementation of architectural CAD (Archicad) throughout the office. Producing and preparing plans, 3D renderings and associated documentation for DA and BA council approval. Conducting site inspections, issuing progress claims and sourcing materials. Liaising with builders, engineers, contractors and suppliers to ensure the project is completed on time and on budget. Responsible for the implementation of architectural CAD (Archicad) throughout the office. Producing and preparing plans, 3D renderings and associated documentation for DA and BA council approval. Conducting site inspections, issuing progress claims and sourcing materials. Liaising with builders, engineers, contractors and suppliers to ensure the project is completed on time and on budget.