Experience

Luna Cabo

• Hospitality
• 1 - 100 Employee

• Property Manager

  • Oct 2021 - Present

  Responsible for the management of exclusive properties in Los Cabos implementing maintenance programs according to owners needs, selecting contractors and supervision of house personnel. Responsible for the management of exclusive properties in Los Cabos implementing maintenance programs according to owners needs, selecting contractors and supervision of house personnel.



Freelance, self-employed

• Cabo San Lucas

• Mystery shopper

  • Dec 2013 - Nov 2021

  Audited customer service quality in hotels, banks, car dealers and convenience stores. A detail oriented position that requires quality assessments without prejudice, according to the employer guidelines. Audited customer service quality in hotels, banks, car dealers and convenience stores. A detail oriented position that requires quality assessments without prejudice, according to the employer guidelines.



The Luxury Collection

• United States
• Hospitality
• 200 - 300 Employee

• Senior Artisan

  • Aug 2018 - Jul 2021

  Responsible for Artisan team allocation and supervise Artisans duties (valet, butler and concierge functions), coordinate daily arrival and departure report to arrange transportation and luggage pick up. Manage pantry inventory for room amenities. Guest profile research and pre arrival contact. In charge of daily briefing and 15 Minutes of Training Program. Responsible for Artisan team allocation and supervise Artisans duties (valet, butler and concierge functions), coordinate daily arrival and departure report to arrange transportation and luggage pick up. Manage pantry inventory for room amenities. Guest profile research and pre arrival contact. In charge of daily briefing and 15 Minutes of Training Program.



Hacienda Encantada Resort & Spa

• Cabo San Lucas

• Concierge

  • Oct 2016 - Jul 2018

  Acted as the point of reference for guests who needed assistance or information and attended to their wishes and requirements. Understood customer's needs and provided them with personalized solutions by suggesting activities and facilities provided by the hotel. Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations Arranged events, excursions, transportation etc. upon request from hotel guests. Responded to complaints and find an appropriate solution Show less



Diamante Cabo San Lucas

• Cabo San Lucas

• Night shift recepcionist

  • Dec 2015 - Oct 2016

  Verify all account postings and balances. In charge of internal and external transfers, room service manager. Maintenance troubleshooting. Verify all account postings and balances. In charge of internal and external transfers, room service manager. Maintenance troubleshooting.



Pueblo Bonito Sunset Beach

• Cabo San Lucas

• Front Desk Agent

  • May 2015 - Aug 2015

  Responsible for check in and out, provide room keys and pool towel cards, room accounts management. Process telephone calls, foreign currency exchange, calculate charges and receive payments Responsible for check in and out, provide room keys and pool towel cards, room accounts management. Process telephone calls, foreign currency exchange, calculate charges and receive payments



Dreams Los Cabos Resort and Spa

• Los Cabos

• Concierge

  • Jan 2014 - Aug 2014

  Organize activity planner for guests, private check in for Preferred Club members, meetings with new and established clients and perform sales presentations that provide clients with information about the resort and the destination highlights. Follow up with owners to answer questions and resolve concerns. I have also worked as a receptionist performing sales and cashier operations. Organize activity planner for guests, private check in for Preferred Club members, meetings with new and established clients and perform sales presentations that provide clients with information about the resort and the destination highlights. Follow up with owners to answer questions and resolve concerns. I have also worked as a receptionist performing sales and cashier operations.



Grupo Ultra

• Mexico
• Retail
• 200 - 300 Employee

• Sales Advisor

  • 2008 - 2013

  Sales position in the only high end watch and jewelry store in Los Cabos with the most exclusive brands and clientele. Performed direct sales according to the company’s high quality standards following The Friedman Group sales methodology. Followed up with clients to answer questions and generate referrals. Sales position in the only high end watch and jewelry store in Los Cabos with the most exclusive brands and clientele. Performed direct sales according to the company’s high quality standards following The Friedman Group sales methodology. Followed up with clients to answer questions and generate referrals.