Student Technology Support Lead

• Jan 2020 - Present

• Provided support to students on a variety of issues with internal and external applications such as PortalGuard, Office365, Google Docs, Chrome/Firefox/Safari, PeopleSoft, and Citrix• Promptly responded to telephone calls, chat requests, emails, and Zoom meetings.• Identified, researched, and resolved basic to complex technical problems. • Ensured reported problems are recorded into the STHD ticketing system.• Documented resolutions of problems to avoid future redundant work efforts.• Escalated complex issues as needed. Show less

Information Technology Advisory Committee

• Mar 2019 - Jun 2022

• Facilitated conversations about information and technology to improve processes and practices• Provided input for hardware & software standards for classrooms, labs, employees, and students• Emphasized the impact new plans and procedures would have on students and how we could minimize any confusion• Focused on plans for enhanced security with Multi-Factor Authentication using hardware tokens and smartphone authenticators

Student Tutor I | English

• Aug 2019 - Jun 2020

• Expertise in college-level English & Composition• Reviewed directed learning activities focusing on thesis statements, outlining, analysis, prompts, and MLA documentation• Provided feedback on writing assignments and ensured they met academic standards• Facilitated group work with professors and followed their direction to instruct said groups

Technology Sales Associate

• Mar 2018 - May 2019