3rd Line Network Engineer

• Nov 2021 - Present

Senior Technical Support Engineer

• Aug 2019 - Nov 2021

• Supporting a broad range of platforms to deliver managed end to end connectivity solutions, hosting services, and network security.• Providing 2nd Line escalation point for the junior engineers as a Senior NOC engineer.• Working in an environment of a fully managed ISP.• Managed a broad range of platforms primarily Juniper but also Cisco, Huawei, Fortigate, and Brocade.• Troubleshooting VM's, Windows & Linux servers.• Dealing with carrier faults. • Supporting a broad range of platforms to deliver managed end to end connectivity solutions, hosting services, and network security.• Providing 2nd Line escalation point for the junior engineers as a Senior NOC engineer.• Working in an environment of a fully managed ISP.• Managed a broad range of platforms primarily Juniper but also Cisco, Huawei, Fortigate, and Brocade.• Troubleshooting VM's, Windows & Linux servers.• Dealing with carrier faults.

Network Engineer, Co-Founder

• Jun 2007 - Sep 2018

• Performed troubleshooting, improved network systems and network equipment. • Designed, integrated, configured and maintained network devices; switches, routers for 20+ companies.• Managed network closets, rack cabins, electrical panels and UTP cabling.• Identified and resolved issues with electrical devices as well as network devices.• Managed manufacturing of electrical goods such as Circuit-Breakers, Isolators, Cable Joints and Accessories. Succeeded in trading 100+ companies national and international and managed customer satisfaction.• Achieved double-digit revenue growth year over year for 11 years.

Customer Service Representative

• Nov 2006 - May 2007

• Answered daily calls from customers and solved problems with billing, service quality issues and proceeded bonus payments.• Managed fraud prevention by analyzing game plays.• Provided feedback reports to the marketing department by using customer data and assisted them in forming new promotions. • Answered daily calls from customers and solved problems with billing, service quality issues and proceeded bonus payments.• Managed fraud prevention by analyzing game plays.• Provided feedback reports to the marketing department by using customer data and assisted them in forming new promotions.

Network/System Engineer

• Aug 2005 - Oct 2006

• Performed remote and on-site support for 30+ corporate customers of Superonline (Turkey’s 2nd biggest ISP).• Completed internet connections, Check Point VPN and leased lines between branches of Ministry of Trade and Industry in 81 cities of Turkey. • Designed, integrated, configured and tested LAN, WLAN and WAN (ATM, G.SHDSL, ADSL, Frame Relay), implemented load-balance and QoS for VoIP on Cisco Routers.• Achieved Routing Protocols (OSPF, EIGRP), DHCP, HSRP configurations and software upgrades for devices.• Configured InterVlan routing, L2 security, IOS software upgrades and designed VLANs (VTP, STP, DTP) for Cisco switches.• Accomplished DHCP-Relay, VPN-Tunnels, NAT, PAT, ACL on Cisco routers and Cisco ASA (and older version Pix).