Associate Support and Implementation Engineer

• Mar 2023 - Present

Data Scientist

• Jun 2022 - Aug 2022

Quality Control Analyst

• May 2018 - Dec 2019

- Supported Customer Care department by distributing assignments, providing technical instruction and answering personnel questions.- Improved quality of call handlings for centre agents by conducting thorough quality assessments and recommending change.- Updated and documented inspection results by accurately completing reports.- Improved operational efficiency by closely monitoring CC agents performances and identifying inefficient processes.- Conducted thorough quality assessments to determine if CC agents met company's high-quality standards. Show less

Customer Service Representative

• Aug 2015 - May 2018

- Used CRM to document follow-ups and sales details for future sales and marketing opportunities.- Used an empathetic and friendly tone when dealing with customer issues and complaints, helping to defuse conflicts and maintain customer satisfaction.- Used virtual communication methods to contact customers, including live chat, email and phone.