Experience

Konga Group

• Nigeria
• Retail
• 700 & Above Employee

• Order Processing Supervisor (Supply Chain Management.)

  • Apr 2020 - Present

  -Ensure the high quality is been confirmed for a proper packaging. -To always confirm customer’s choice of brand, size of item, respective color and to generate customer’s invoice and waybill. -Ensure 100% confidence that quality requirements is been fulfilled. -Ensure item factory sealed intact before shipment to customers. -Proper assessment of item on manufacture date and expire date before packaging. -Avoid leakage or broken item on shipment. -Ensure a proper and good presentation of item packaged is been shipped out to their various customers. -Ensure multiple item in an order is properly packed for the right customer, to avoid mismatched of a wrong item.



Konga Group

• Nigeria
• Retail
• 700 & Above Employee

• INVENTORY CONTROL(Team Lead)

  • Sep 2017 - Apr 2019

  -Maintaining inventory and supply by receiving, storing, transferring items to and from the warehouse. -Updating the inventory process on the BUSY APP for a proper database record. -Prepare purchase orders, receive, store and issue goods. -Maintaining high level of inventory accuracy and integrity within the facility. -Monitoring inventory levels and product movement. -Monitoring inventory levels and product movement. -Documenting and controlling aged and damaged product. -Tracking and reporting non-conforming product. -Manage stock levels and distribute supplies from stock, maintain stock records manually and computerized process. -Manage and control perpetual inventory stock counting. -Prepare inventories and also responsible for checking supply invoices against purchase orders. -Prepare reports on adjustments to inventories spoilt or damaged stock and changes in stock location. -Carry out regular variance analysis of stock. -Involve in reconciliation of physical stock with the stock in the system. -Ensure all supplier deliveries are received, checked, processed and put away within agreed timelines (GRN) - Notify appropriate departments when supplier non-conformance or shortage/overages are found, i.e. Buying, QC. -Ensure all transfers are processed immediately upon arrival into warehouse -Liaise with appropriate departments when non-conformance or poor quality items are received.



Konga Group

• Nigeria
• Retail
• 700 & Above Employee

• Returns Specialist

  • Feb 2016 - Jan 2017

  1. Ensure a proper reversal process of orders on returns process. 2. Confirm total quantities of items packed for returns. 3. Ensure a proper resolution of customer’s complains. 4. Confirm quality assurance, brand, size and color of items shipped out to customer on returns, contrary to customer’s request. 5. Confirm damaged items on transit for damage process. 6. Confirm restock items for restock process back to the store. 7. Acknowledge after sales orders and scan to After sales unit for onward process. 8. Acknowledge customer’s reshipment item with fast-track process. 9. Confirm mismatched orders and provide quick fix accordingly. 10.Input return orders into the company’s system data base using company’s inbuilt applications and international application e.g. (Atom, Mercury, Magento, and SAP). 11.Ensure accurate and proper restock process on restock items using business App (SAP). 12.To always assign daily activities to the team accordingly for a team result. 13.Ensure team result meet the company’s target or exceed target daily, weekly, monthly, and annually. 14.Always look out for a broken sealed, tampered order and missing item from the returned orders and escalate respectively to the management. 15.Supervise team work for a better result and output. 16.Provide accurate training for the new staff joining the unit. 17.Ensure proper put away process for inventory restock. 18.Respond to the company’s CET (Customer Experience Team) mails, calls and give verdict on customers complain. 19.Suggest possible ideas / resolution process to the company’s management on how to reduce customer’s returns. 20. Ensure housekeeping standards are maintained at all times.



Konga Group

• Nigeria
• Retail
• 700 & Above Employee

• Order Processing Unit

  • Oct 2014 - Feb 2015

  Ensure accurate Orders are processed to Customers Proper QA of products are achieved. All necessities are done before the final packaging of products . Keep good track of all orders being processed to the next Unit Accurate documentation and reports are done. Ensure accurate Orders are processed to Customers Proper QA of products are achieved. All necessities are done before the final packaging of products . Keep good track of all orders being processed to the next Unit Accurate documentation and reports are done.