Ugo Gydé
Global Business Development and Service Delivery Director at Innovation Group- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Formateur occasionel
CegosJul, 2018- Nov, 2024 -
DMAIC White Belt
NestléMay, 2018- Nov, 2024 -
TOEIC 905/990
TOEIC® ProgramApr, 2013- Nov, 2024
Experience
-
Innovation Group
-
United Kingdom
-
Insurance
-
100 - 200 Employee
-
Global Business Development and Service Delivery Director
-
Nov 2021 - Present
- Develop and lead new ideas or management strategies to modify inefficient operating practices related to planning and sizing.- Apply the philosophy of Lean Manufacturing.- Supervise progress in compliance with the group's strategic, tactical and operational alignments.- Lead, motivate and manage a work team, oriented to the fulfillment of goals and objectives. - Develop and lead new ideas or management strategies to modify inefficient operating practices related to planning and sizing.- Apply the philosophy of Lean Manufacturing.- Supervise progress in compliance with the group's strategic, tactical and operational alignments.- Lead, motivate and manage a work team, oriented to the fulfillment of goals and objectives.
-
-
-
Innovation Group Spain
-
Spain
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Chief Business Excellence & Performance Officer
-
Oct 2019 - Nov 2021
Develop the Business of the Innovation Group Southern Europe subsidiary by:1 / Creation of new revenues (within the group and with external clients)Achievements:- Design of Business Cases (cost price, volumes, revenues and profitability forecasts)- Marketing development (key needs, added values, sales contents, benchmarking, etc.)- Design and development of the international center of knowledge of the group's operation management platform (Gateway) via the formalization of Business Processes and implementation of trainingResults:- Increase in overall income of the subsidiary (+42% of overall income in 2021)2 / Definition and implementation of the 3-year strategy of the subsidiaryAchievements:- Detailed analysis of clients' profitability (P&L / client) and implementation of the action plan- 3-year financial projections with quarterly and annual adjustments - Change management for all the employeesResults:- Improvement of the group's confidence and knowledge of the activities and results of the subsidiary3 / Improving operations performanceAchievements:- Definition and implementation of service agreements with clients (performance indicators, description of activities, single points of contacts per skill, dashboards and steering committees on regular basis)- Identification of hard and soft skills training needs, standardization of initial and continuous training processes and digitalization of training courses for all employees with the implementation of a Learning Management System (LMS)Results:- Improvement of the main KPI of the call center (+10% in 3 months)- Increase in SLAs for administrative tasks (+30%, to reach 100% in 2 months)- Reduction of initial training time and skills improvement time (-50%)
-
-
Methods, Process & Audit Manager
-
Apr 2019 - Sep 2019
Région Europe de l’Ouest (France, Espagne, Belgique)
-
-
-
Nestlé Nespresso SA
-
Switzerland
-
Food and Beverage Services
-
700 & Above Employee
-
Continuous Excellence Manager
-
Apr 2017 - Mar 2019
Definition of the strategy for deploying Good Practices and Lean Management and Continuous Improvement methodologies:- Identification of improvement opportunities in the businesses- Development of the communication strategy for these Good Practices and successes- Animation of communities of experts in charge of cascading the improvements in the different teams- Training, Coaching and Assessment of experts on Good Lean Practices and methodologies (Alignment to objectives, Problem solving, Value analysis, etc.)- Proposal, implementation, maintenance and monitoring of Continuous Improvement procedures and standardsManagement of the Business Excellence department's projects portfolio (around 50 projects owners):- Monitoring and coaching of Project Managers and contributors of the department (12 people)- Support for team leaders in planning project loads- Animation and follow-up of the department's roadmap, alert on deviations- Identification of the impacts of business projects on the department
-
-
Transversal Project Manager / Program Manager
-
Jan 2015 - Dec 2017
Examples of projects:- Reduction of the bad goods by 50%: Work with a project team across all Nespresso France businesses. The project team is made up of 3 consultants and 10 internal contributors. one-year project with a budget based on the savings due to the reduction- Drafting of transversal processes: Work with contributors from each Nespresso department in order to draft and implement transversal processes- Establishment of an organization to manage and monitor evidence and license rights for application solutions
-
-
Project Management Officer (PMO)
-
Jul 2015 - Jul 2017
Support for Nespresso business teams (Marketing, Boutiques, Information Systems, Human Resources, Retail) on the methodology, organization and coordination of projects:- Coordination of all contributors in project mode- Definition of the project organization (planning, perimeters, contributions) and its scope- Monitoring of compliance with the schedule and the quality of deliverables- Organization of project governance (preparation and follow-up of arbitration requests, launches, closures, steering committees, project committees, etc.)- Risk analysis and definition of hedging action plans- Improvement and implementation of transversal processes- Change managementDefinition of project management tools and project governance according to the specificities of each business-Continuous improvement of tools, methodologies and project governance
-
-
PMO Assistant - Projects Coordinator
-
Sep 2013 - Dec 2014
Work/Study Program Grenoble École de Management / Nespresso
-
-
-
L'Oréal
-
France
-
Personal Care Product Manufacturing
-
700 & Above Employee
-
Quality Intern - Projects Manager
-
Sep 2010 - Sep 2013
Work/Study program Icam/L'OréalProjects :- Elaborations monitoring : Anticipations, modifications, adjustments, quality controls and products liberations, etc.- Production analysis : Hazard analysis, compliance with regulation, technical and economics studies, etc.- Implementation of the Statistical Process Control method (SPC) : Projetcs management, teamworks, schooling, practical implementation, etc.
-
-
Quality Engineering Intern
-
Sep 2012 - Oct 2012
Hazard analysis, implementation of the Statistical Process Control method (SPC)
-
-
-
La Voix du Nord
-
Newspaper Publishing
-
400 - 500 Employee
-
News Writer
-
Jan 2009 - Jun 2011
- Moving and searching of informations about a manifestation.- News writing with pictures - Moving and searching of informations about a manifestation.- News writing with pictures
-
-
-
Les Sauveteurs en Mer - SNSM
-
France
-
Non-profit Organization Management
-
200 - 300 Employee
-
Qualified Sea Lifeguard
-
Aug 2009 - Jul 2010
- Surveillance, prevention and assistance on the beach and the sea- Surveillance et assistance during ground manifestation - Surveillance, prevention and assistance on the beach and the sea- Surveillance et assistance during ground manifestation
-
-
-
-
Quality Engineer Assistant intern
-
May 2009 - Jun 2009
Procurement of the ISO 9001-2008 standard : Updating of quality indicators, quality manual modifications, etc. Procurement of the ISO 9001-2008 standard : Updating of quality indicators, quality manual modifications, etc.
-
-
-
DECATHLON FRANCE
-
France
-
Retail
-
700 & Above Employee
-
Sports Equipments Sales Adviser
-
Nov 2008 - Jan 2009
Selling, custumers advice, goods reception, sports equipments promotion Selling, custumers advice, goods reception, sports equipments promotion
-
-
-
Lidl Belgium & Luxemburg
-
Belgium
-
Retail
-
700 & Above Employee
-
Designer
-
Aug 2007 - Aug 2008
Design and extension of store management plans Design and extension of store management plans
-
-
Education
-
2018 - 2018
IMD Business School
Mobilizing people to implement change, Conduite du changement -
2018 - 2018
Cegos
Formateur occasionnel, Formation -
2018 - 2018
Nestlé
DMAIC, Management de projet -
2013 - 2014
Grenoble Ecole de Management - Grenoble Graduate School of Business
Specialized Master, Technological and Innovation Management -
2013 - 2013
Ryerson University
Mémoire scientifique et industriel, Dissipation thermique de circuits électroniques -
2008 - 2013
Institut Catholique d'Arts et Métiers
Engineer, Generalist Engineer -
2008 - 2010
Lycée Frédéric Ozanam/ICAM
Two Years Technical Degree Industrialization, Mechanical Products -
2005 - 2008
Lycée Émile Zola
Scientific Baccalaureate, Highest Distinction (très bien) ; "European English" Distinction
Community
