Senior Account Manager

• Dec 2022 - Present

Account Manager

• Dec 2020 - Nov 2022

- Amélioration de la satisfaction et la fidélisation du portefeuille client- Pilotage de l’intégralité de la collaboration avec les clients (COPIL, demandes techniques et commerciales,…)- Coordination des différentes équipes projets, produits et techniques pour répondre aux demandes et sujets complexes- Identification des besoins clients et transformation en opportunités commerciales- Définition et application de stratégies de développement de compte

Consultant Experience Client

• Aug 2019 - Dec 2019

- Identification des solutions digitales à intégrer aux différents services client - Cartographie et amélioration des process et des parcours clients/agents sur plusieurs canaux - Analyse des motifs de contact clientèle en Centre d'appel et optimisation de l'autonomie client en selfcare - Animation d'ateliers d'idéation et de faisabilité des solutions préconisées - Accompagnement des équipes sur la prise en main des solutions - Construction d'un benchmark des "best practices" des Marketplaces et recommandations personnalisées en lien avec l'ADN de l'entreprise et des tendances du marché Show less

Project Manager Officer

• Jan 2019 - Jul 2019

- Pilotage des projets d'amélioration continue et de la performance sur l'ensemble des programmes STS. - Analyse et contribution à la gestion des KPI: Earned Value Management, OTDJ, Master Plan, Risques et satisfaction client. - Mise en place d'indicateurs et création d'outils d'aide à la gestion de la performance: Adhérence budgétaire, planning, référentiel bonnes pratiques. - Contribution aux différentes sessions de Lean Management (Obeya, QRQC, Problem Solving Tools). - Suivi et participation à l'évolution des actions et du plan de progrès OneSafran. - Gestion du Risk Register et du Risk Managemen Tool. Préparation des revues de risques. - Mises à jour et présentation des tableaux de bord performance et KPI. Show less

Internship - Business Developer

• May 2017 - Jul 2017

- Recruitment of an auxiliary team to lead a campaign to promote the services of the company, affiliate students to Social Security (Sécurité Sociale Etudiante)and to sale Insurances and Health Mutuals for the new academic year in universities. - Analysis of applications, CV screening and animation of the interviews. - Canvass and improvement of the relation between the company and Universities/High Schools in the coastline and flanders sector. - Establishment of a new partnership policy with student associations: identifying, creating contact, negotiating partnerships and sponsoring. - Management of the auxiliary team on the different intervention areas in universities and high schools. - Animation of Student Social Security booths, promotion and sales of health mutuals and insurances. Skills: Versatility, Adaptability and Professionalism. Show less

Student Job - Employee Shelf Placement

• Jun 2016 - Jul 2016

- In charge of the preparation, supply and organization of each shelf of the supermarket. - Delivered information and guidance through the facility to the customers. Skills: Tenacity, Organization and Rigor - In charge of the preparation, supply and organization of each shelf of the supermarket. - Delivered information and guidance through the facility to the customers. Skills: Tenacity, Organization and Rigor

Internship - Multimedia Salesman

• May 2014 - Jul 2014

In charge of the sales development and the promotional animations of the GPS and Wireless devices section during the Fathers and Mothers' Day period. Sales development of the TV & Speakers section on the 2014 Football World Cup. Inventory and stock management: Reception, Orders and Supplies. Skills: Commercial Fiber, Dynamism and Curiosity. In charge of the sales development and the promotional animations of the GPS and Wireless devices section during the Fathers and Mothers' Day period. Sales development of the TV & Speakers section on the 2014 Football World Cup. Inventory and stock management: Reception, Orders and Supplies. Skills: Commercial Fiber, Dynamism and Curiosity.