Experience

Dexcom

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Inside Sales Operations Representative

  • Oct 2022 - Present

  The most important thing within this role is encouraging people to take control of the diabetes! What started as a team of two people only, turned into something bigger and more challenging. Currently I am a part of the Knowledge Base Development and Trainings for this position, as well as - administrating the documentation of patients (i. E. part of it is working with OCR); - supporting patients' needs through several stages, from Cost Estimates to Orders; - monitoring the quality of Customer (Patient) Experience with the back-office tasks (i. E. Inventory Management); - ensuring smooth Internal Coordination with the stakeholders in Germany (i. E. Sales Representatives); - addressing patients and medical institutions by E-Mails or calls when needed; - being involved in various ad hock tasks; - getting to know German Market in the field of CGM technology. In this position I have had an opportunity to learn about the Structure Problem Solving, therefore, currently it is rather a habit, to use SPS as a way of completely eliminating or reducing root causes when it comes to, i. E., Process Improvement. Show less



CyberCare

• United Kingdom
• Computer and Network Security

• Customer Success Manager

  • Apr 2021 - Nov 2021

  CyberCare - powered by Tesonet 🚀 Making Techworld easy by working with TOP worldwide IT products. Here I was: - Communicating with clients via live chats and e-mails. - Ensuring that the experience exceeds the expectations: attentiveness, quick but natural, informative conversation flow, understanding, and empathy. - Making sure that the information shared with the customer is reliable and up to date. CyberCare - powered by Tesonet 🚀 Making Techworld easy by working with TOP worldwide IT products. Here I was: - Communicating with clients via live chats and e-mails. - Ensuring that the experience exceeds the expectations: attentiveness, quick but natural, informative conversation flow, understanding, and empathy. - Making sure that the information shared with the customer is reliable and up to date.



Tesonet

• Lithuania
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Manager

  • Apr 2020 - Apr 2021

  Making Techworld easy by working with TOP worldwide IT products. Here I was: - Communicating with clients via live chats and e-mails. - Ensuring that the experience exceeds the expectations: attentiveness, quick but natural, informative conversation flow, understanding, and empathy. - Making sure that the information shared with the customer is reliable and up to date. Making Techworld easy by working with TOP worldwide IT products. Here I was: - Communicating with clients via live chats and e-mails. - Ensuring that the experience exceeds the expectations: attentiveness, quick but natural, informative conversation flow, understanding, and empathy. - Making sure that the information shared with the customer is reliable and up to date.



AIESEC in Lithuania

• Non-profit Organizations
• 1 - 100 Employee

• Team Lead of Business Internships Management

  • Feb 2020 - Jan 2021

  AIESEC is a youth leadership movement striving for peace and fulfillment of humans' kind potential. I started as a member and ended up as a leader of a Team! Therefore, as inspired by such growth, I am still learning and seeking what makes that special and magical leader a great one! My main task were to create business internship opportunities for youth through detailed and customer-focused communication with companies and startups all around Lithuania. What's more, while being a member of a Global Talent team, I have learned what it takes to create an efficient market research routine and dedicate oneself to sales and its wholesome processes. Additionally, I saw what it takes to lead a team, to manage risks and uncertainties while delivering high-standard B2B products. Show less



Vero Cafe

• Lithuania
• Food and Beverage Services
• 1 - 100 Employee

• Barista

  • Aug 2018 - Oct 2019

  Perhaps I was Your daily mood supplier once: a cup of cappuccino or a siphon to-go; a piece of cake or a cupcake? Whatever made You feel more inspired to start Your day, I was always on a way to help! The main principles of my position were customer-oriented communication (customer service and care), consultative & products-oriented sales, as well as efficiency and attention to details (high level of accuracy). The hardest challenge I had to overcome here was learning how to balance both speed and quality. It is important to be quick without compromising the guaranteed standards of a product, which is the identity of a company. Show less