Osita Ugeh

Chief Executive Officer at DUKE CONCEPT
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Contact Information
us****@****om
(386) 825-5501
Location
New York City Metropolitan Area

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5.0

/5.0
/ Based on 2 ratings
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Samson Udoh

Ugeh was a very passionate and fun guy to work with, very diligent to work and sees every challenges to a definite conclusion.

Samuel omenigbo

Hardwoking , put his best to get results

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Credentials

  • Professional Scrum Master
    Scrum.org
    Apr, 2020
    - Nov, 2024
  • CCNA
    Cisco
    Apr, 2013
    - Nov, 2024
  • Juniper Networks Certified Associate - Junos (JNCIA-Junos)
    Juniper Networks
    Apr, 2018
    - Nov, 2024

Experience

  • DUKE CONCEPT
    • United States
    • Entertainment Providers
    • 1 - 100 Employee
    • Chief Executive Officer
      • Jun 2013 - Present

      Developing high quality business strategies and plans ensuring their alignment with the companies short-term and long-term goals. Leading and motivating subordinates to advance employee engagement develop a high performing managerial team. Overseeing all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission. Expanding the companies Business Portfolio While increasing its capacity and clientele. Developing high quality business strategies and plans ensuring their alignment with the companies short-term and long-term goals. Leading and motivating subordinates to advance employee engagement develop a high performing managerial team. Overseeing all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission. Expanding the companies Business Portfolio While increasing its capacity and clientele.

  • Verizon
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Engineer II (Network Engineering and Operations) and Certified Trainer
      • Nov 2019 - Feb 2020

      I ensured a high network quality and availability by maintaining the IMS Core, RAN and MPLS networks, including elements such as CRS and ISP routers, fiber ring network, enhanced coverage systems, FES, VM platforms, MLS’s, EBH Routers, MME’s, SGW’s, PGW's, SR’s, and SBC’s. I actively provided surveillance for Radio Access and Core networks to include CDMA, EVDO, GSM, and LTE (E-UTRAN an EPC) , including backbone network; identifying, troubleshooting and resolving network issues… Show more I ensured a high network quality and availability by maintaining the IMS Core, RAN and MPLS networks, including elements such as CRS and ISP routers, fiber ring network, enhanced coverage systems, FES, VM platforms, MLS’s, EBH Routers, MME’s, SGW’s, PGW's, SR’s, and SBC’s. I actively provided surveillance for Radio Access and Core networks to include CDMA, EVDO, GSM, and LTE (E-UTRAN an EPC) , including backbone network; identifying, troubleshooting and resolving network issues, preventing service degradation. As a Certified Trainer, I created training curriculum and materials for Network surveillance engineers. I also conducted in-class training for new network engineers while providing refresher classes for other engineers.

    • Network Operations Center Engineer
      • Apr 2012 - Nov 2019

      • Interface with internal customers such as Regional Personnel, 2nd Tier Personnel from Data Service Operations - Maintenance, Data System Operations and ASP Engineers to Telecoms and Vendors (for example: Lucent, Motorola, Nortel/Ericsson, Comverse, Anypath, etc…).. • Efficiently Ensuring quality customer service by Fault handling, troubleshooting, reporting outages, necessary escalation to ensure fast restoration and resolution • Effectively… Show more • Interface with internal customers such as Regional Personnel, 2nd Tier Personnel from Data Service Operations - Maintenance, Data System Operations and ASP Engineers to Telecoms and Vendors (for example: Lucent, Motorola, Nortel/Ericsson, Comverse, Anypath, etc…).. • Efficiently Ensuring quality customer service by Fault handling, troubleshooting, reporting outages, necessary escalation to ensure fast restoration and resolution • Effectively Monitoring,acknowledging and troubleshooting alarming from voice and data network element; which come from by Network, Physical/Environment, Server/device, as well as Application Management System. • Performing Proactive Monitoring procedures and performing necessary action to prevent or resolve Service Impacting Issues. • Centralized Testing of DS1/DS3 circuits for the purpose of Maintenance, troubleshooting through resolution and/or new service Provisioning. • Creating and tracking of Tickets for D1/DS3/EBH with Telco for the purpose of fault Isolation and resolution to the Demarc.Interface with Enterprise Customers via outage notifications.

  • ICP
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • CONFIGURATION TECHNICIAN
      • Aug 2011 - Mar 2012

      • Active participation in the Network design, implementation and deployment. • Extensive assembling, configuration, setup, installation and support of Network devices such as Cisco Routers, workstations/desktop, Laptops, servers and switches. • OS Ghost Imaging and reimaging of computers for big establishment and departments. • Quality of service control, general diagnostics and configuration of network devices. • Key role in Network security threat and vulnerability… Show more • Active participation in the Network design, implementation and deployment. • Extensive assembling, configuration, setup, installation and support of Network devices such as Cisco Routers, workstations/desktop, Laptops, servers and switches. • OS Ghost Imaging and reimaging of computers for big establishment and departments. • Quality of service control, general diagnostics and configuration of network devices. • Key role in Network security threat and vulnerability assessment. • Full involvement in cabling and wireless installation as well as system integration. • Regular hardware and software installation and troubleshooting. Show less • Active participation in the Network design, implementation and deployment. • Extensive assembling, configuration, setup, installation and support of Network devices such as Cisco Routers, workstations/desktop, Laptops, servers and switches. • OS Ghost Imaging and reimaging of computers for big establishment and departments. • Quality of service control, general diagnostics and configuration of network devices. • Key role in Network security threat and vulnerability… Show more • Active participation in the Network design, implementation and deployment. • Extensive assembling, configuration, setup, installation and support of Network devices such as Cisco Routers, workstations/desktop, Laptops, servers and switches. • OS Ghost Imaging and reimaging of computers for big establishment and departments. • Quality of service control, general diagnostics and configuration of network devices. • Key role in Network security threat and vulnerability assessment. • Full involvement in cabling and wireless installation as well as system integration. • Regular hardware and software installation and troubleshooting. Show less

  • Mobitel Limited
    • Telecommunications
    • 1 - 100 Employee
    • Technical Support Engineer
      • 2010 - 2011

      • Held a multifaceted responsibility of configuring, cabling, installing and maintaining telecommunication devices such as Customer Premise Equipments (CPE), Routers, DSL devices, VoIP Phones, Switches, Computers, Modems and other devices. • Provide technical support to Mobitel customers over the phone and on-site, which includes problem analysis,troubleshooting and resolution.Geared at high quality, accuracy and customer satisfaction. • Proper documentation and records of all queries and… Show more • Held a multifaceted responsibility of configuring, cabling, installing and maintaining telecommunication devices such as Customer Premise Equipments (CPE), Routers, DSL devices, VoIP Phones, Switches, Computers, Modems and other devices. • Provide technical support to Mobitel customers over the phone and on-site, which includes problem analysis,troubleshooting and resolution.Geared at high quality, accuracy and customer satisfaction. • Proper documentation and records of all queries and resolution including all communication with customers. • Spearheaded the drafting and implementation of Standard Operating Procedures (SOPs) for technical support unit and customer care center unit. Show less • Held a multifaceted responsibility of configuring, cabling, installing and maintaining telecommunication devices such as Customer Premise Equipments (CPE), Routers, DSL devices, VoIP Phones, Switches, Computers, Modems and other devices. • Provide technical support to Mobitel customers over the phone and on-site, which includes problem analysis,troubleshooting and resolution.Geared at high quality, accuracy and customer satisfaction. • Proper documentation and records of all queries and… Show more • Held a multifaceted responsibility of configuring, cabling, installing and maintaining telecommunication devices such as Customer Premise Equipments (CPE), Routers, DSL devices, VoIP Phones, Switches, Computers, Modems and other devices. • Provide technical support to Mobitel customers over the phone and on-site, which includes problem analysis,troubleshooting and resolution.Geared at high quality, accuracy and customer satisfaction. • Proper documentation and records of all queries and resolution including all communication with customers. • Spearheaded the drafting and implementation of Standard Operating Procedures (SOPs) for technical support unit and customer care center unit. Show less

  • Grand Hotel and Resort
    • Asaba,Delta State,Nigeria
    • Field Engineer
      • Aug 2006 - Mar 2007

      • I ensured Customer Satisfaction by providing quick response technical Support. • I took active part in projects such as the conversion of Gas Oven to Electric Oven • Active participation in Network troubleshooting, analysis and resolution. • Doubled as a power engineer which involved street light installations, installation of electrical fittings and variety of machines. • I ensured Customer Satisfaction by providing quick response technical Support. • I took active part in projects such as the conversion of Gas Oven to Electric Oven • Active participation in Network troubleshooting, analysis and resolution. • Doubled as a power engineer which involved street light installations, installation of electrical fittings and variety of machines.

Education

  • Madonna University
    B.Eng, Elect/Elect
    2002 - 2008

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