Experience

PMA Partner

• Germany
• Information Technology & Services
• 1 - 100 Employee

• Senior Project Manager

  • Aug 2022 - Present

  • Being responsible for hotel IT systems projects • Assisting the client with the selection of a technological solution • Identifying and implementing the best solution for the client • Preparing an "as-is-to-be" analysis of hotels before system migrations. • Monitoring and managing all system implementations, training • Taking part in the transition from project to business as usual • Being responsible for hotel IT systems projects • Assisting the client with the selection of a technological solution • Identifying and implementing the best solution for the client • Preparing an "as-is-to-be" analysis of hotels before system migrations. • Monitoring and managing all system implementations, training • Taking part in the transition from project to business as usual



FTI GROUP

• Germany
• Travel Arrangements
• 400 - 500 Employee

• Group Project Manager

  • May 2020 - Jul 2022

  • Planning, implementation and management of group projects• Creation of documents and analyzes (presentations, concepts, profitability analyzes, etc ...)• Analysis and documentation of all results in the area of responsibility• Review the results of individual projects• Responsibility for the corresponding project budgets and resource planning• Conducting research, interviews and workshops• Coaching of junior project managers and employees from specialist departments• Advice to specialist departments• Control of external service providers• Creation of decision templates• Working in an international environment, with team members from different locations and their organizational units

• IT Project Manager, Hotels - FTI Turistik Gmbh

  • Jul 2016 - May 2020

  ▪ Monitoring and guaranteeing a sustainable operation of the services and further development of the hotel PMS infrastructure including: Micros Opera, Materials Control, Sihot.PMS and Sihot.POS▪ Development and test of backup and disaster recovery concept▪ Planning and executing migrations and new installations▪ User and user right administration▪ Monitoring and implementing IT-Projects within the hotel industry▪ Compilation and maintenance of technical documentation and user’s manuals▪ Planning and executing user training of hotel industry systems▪ Managing Application Support Specialists in all destinations▪ Quality and project management▪ Monitoring of external providers▪ Responsible of all MP Hotels in Egypt, Greece, Cyprus, Croatia, Oman and Turkey (over 25 Hotels)

• Communication & IT Project Manager - Meeting Point International

  • Jul 2015 - Jul 2016

  ▪ Deputy Manager of Istanbul branch office▪ Managing all content production and editorial information, internal and external communication▪ Managing Data Entry Team and leading of Data Entry projects▪ Managing content on website and intranet▪ Leading all API data integration projects to systems

• Integration Project Manager - Meeting Point Turkey

  • Sep 2013 - Jul 2015

  ▪ Responsible for the integration to the new operational and back end system▪ Managing the project team, preparing project plans▪ Escalating issues, such as new feature requests and system bugs to headquarters (Group Project offıce and developers)▪ Creating and maintaining user manuals, organizing trainings▪ Managing Data Entry team▪ Responsible of all PMS hotel systems in Turkey▪ Reporting to CEO



HOTEI INTERNATIONAL MANAGEMENT CONSULTANTS

• Belgium

• Hospitality Consultant & Partner

  • Oct 2007 - Jun 2017

  ▪ Managing the company ▪ Project Management (trainings, hotel development and hotel management) ▪ Coordinating / Leading the Mystery Shopping and Customer Training activities ▪ Communicating with, contracting and orienting of Mystery Shoppers and Trainers ▪ Preparing Mystery Shopping Reports, Training Programs of the projects ▪ Planning and carrying out Sales Calls, communication with clients ▪ Participating and managing product development activities ▪ Completing and implementing SOP’s, JD’s, and Control Systems of all assigned areas



Servus International

• Türkiye
• Investment Management
• 1 - 100 Employee

• Rooms Division & IT Consultant

  • Sep 2006 - Sep 2007

  ▪ Planning, coordinating and assisting with projects (training, auditing, feasibility studies, hotel development and management) ▪ Coordinating the Mystery Shopping and Customer Training activities ▪ Communicating with, contracting and orienting of Mystery Shoppers and Trainers ▪ Preparing Mystery Shopping Reports and Training Programs ▪ Planning and carrying out Sales Calls, communication with clients ▪ Participating and managing product development activities ▪ Completing and implementing SOP’s, JD’s, and Control Systems of all assigned areas



ODEON HOTEL MANAGEMENT SYSTEMS

• Türkiye
• Software Development
• 1 - 100 Employee

• Support Manager

  • Apr 2005 - Sep 2006

  ▪ Deputy Manager of Istanbul Head Office, Manager of Operations ▪ Recruiting support specialists and organizing their trainings ▪ Managing product development and deciding the new futures to be added ▪ Guiding and assisting the development team in implementing new features. Following up the released versions and products ▪ Analyzing and testing of the new system versions and modules and approving of release. ▪ Supporting Sales Team to creating and presenting compelling demonstrations of the products. ▪ Product pitching to clients, defining customer requirements, discussing features and solutions ▪ Training customers (Hotel staff and Managers) and supporting them wıth operational issues during initial installations and upgrades ▪ Creating User & Admin Manuals and Training Documents ▪ Creating overview documents of installation / implementation and checklists for internal use ▪ Reporting to GM and Board Members



Protel Bilgisayar A.Ş

• Türkiye
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Support Administrator Fidelio

  • Apr 2001 - Mar 2005

  ▪ Being in charge of the operation and Supervising the support team ▪ Hiring support specialist and organized their internal trainings ▪ Dealing directly with Fidelio Germany and following up the released versions / products and report them the system bugs ▪ Testing new versions and modules before first installation in Turkey ▪ Guiding and assisting the development team of Turkey to ensure accurate implementation ▪ Cooperating with the Sales team and meeting with the customers to demonstrate products and solutions of the company. ▪ Dealing with customers and reporting to GM. ▪ Training hotel staff and managers when the new product is bought and being with them in the operation during the installation of the software program, ▪ Installing the newly bought software product and being in charge during the project and providing support in the field as well as up grating the old version to the new one. ▪ Providing call/remote connection/on-site support for Customer(base on user mistakes, database, system reports , system bugs ) ▪ Gathering and defining customer requirements and transferring them to developers and/or Fidelio Head Office ▪ Coordinating and being in charge of pilot projects ▪ Preparing User & Admin Manuals and Training Documents ▪ Preparing overview documents of installation / implementation and check lists for internal use



Ceylan Intercontinental Hotel Istanbul

• Assistant Front Office Manager

  • Jun 2000 - Apr 2001

  Being in charge of the operation and supervising the staff and dealing with guests needs and finding solutions to their problems during their stay at the hotel and reporting to the Front Office Manager

• Group Sales Coordinator

  • May 1999 - Jun 2000

  • Getting in touch with the contacts of the companies, tour operators or travel agents and informing them about the new rates, offers and taking the reservations of the groups• Dealing with the cruise companies• Organizing meeting rooms and ballrooms for the meeting group staying in the hotel

• Front Office Clerk

  • Mar 1997 - May 1999

  Doing daily tasks of Front Desk



Hillside Beach Club

• Türkiye
• Travel Arrangements
• 1 - 100 Employee

• Front Office Cashier

  • Jun 1996 - Nov 1996

  Responsible of the front cash Responsible of the front cash



Ortaköy Hotel Princess

• Front Office Supervisor

  • Mar 1995 - Jun 1996

  * Being in charge of the shift and supervising the staff and dealing with guests needs and finding solutions to their problems during their stay at the hotel and reporting to the Front Office Manager * Running Night Audit operation * Being in charge of the shift and supervising the staff and dealing with guests needs and finding solutions to their problems during their stay at the hotel and reporting to the Front Office Manager * Running Night Audit operation