Head of Resourcing/PMO

• Jun 2023 - Present

Resources Manager

• Jul 2022 - Jun 2023

• Identifying demand priorities across the organization to incorporate demands onto the resource management process with the aim of allocating the right resources at the right time. • Manage resource capacity modelling, allocation and forecasting to efficiently coordinate resource supply to serve forecast demand • Proactively identifying and reviewing capacity issues and making leadership recommendations for resolution. • Produce timely and high-quality management information reporting and dashboards in relation to resource management and auditing the accuracy of all inputs to aid leadership decision making. • Chair resource forums with directors/heads of departments to match supply with demand, identify resource conflicts and agreeing and implementing short-term and medium-term modifications where required. • Managing contractors including extension of resources. • Introduced and implemented new resourcing tool to solve the tooling problems the organization was facing. Show less

Resource Manager

• Aug 2021 - Jul 2022

In my position as Resource Manager Major Responsibilities: • Identify and fulfill demands through the ownership and running of Supply and Demand process. • Work closely with senior leadership team to understand the detailed business resource requirements and propose resourcing solutions. • Ascertain and mitigate loss of revenue and recommend viable solutions by communicating with senior management. • Update/approve resource plan as per the estimates, direct onshore, offshore ratio and band mix, on-boarding, off-boarding, account movements, and JRSS changes by managing and maintaining Capacity Report/Resource Master for account. • Assign available staff or hire new candidates/contractors in accordance with project budget. • Mitigating resource concerns by reallocating resources or assigning additional staff. • Forecasting revenue, cost and GP for the account. • Setting up Governance processes and policies for the team by coordinating with multinational and multi-location teams. Show less

• Jul 2017 - Jun 2021

In my position as PMO (Operations)Major Responsibilities:• Trained and mentored a team of senior management and clients on operations and commercial aspects.• Identified and helped fulfil new demands by chairing the Supply and Demand meeting.• Proposed solutions for demands for which we would lose revenue.• Design, prepare and run MSRs, RAID logs, Squad review meetings and leadership meetings.• Helped with the migration of timesheet management system to cloud (EPM to PPMO) along with Qliksense reports.• Ensure timesheets (PPMO) are claimed correctly and on time.• Review and analyse purchase orders' estimates and billing file regularly.• Assess business requirements and procure assets for the team.* Commended by senior management for slashing timesheet residuals by £2.6K from around 50k average per month.* Succeeded to help IBM compete with other vendors by securing NPS score of 10 out of 10 for client satisfaction* Successfully Initiated and implemented PMO and Operational processes for account.June 2014 to July 2017 Show less

• Jun 2014 - Jun 2017

In my position as Defect ManagerMajor Responsibilities:• Mentored and motivated junior resources for success of projects.• Conducted analysis of business requirement, Test Scenarios Identification, Test Matrix Creation, Test Case Design, Test Data Identification and Preparation, System Integration Testing, Regression Testing, and Defect Reporting.• Identified and resolved defects by developing and implanting test strategies and communicated with technical and client's project management teams.• Reviewed change controls documents and ensured quality deliveries.• Crafted status report to gauge projects' working position on daily and weekly basis.• Pointed out and track defects into QC/ALM. Show less

• Jan 2011 - Jun 2014

In my position as PMO AnalystMajor Responsibilities:• Performed on-boarding and off-boarding activities of resources.• Designed utilisation report on weekly basis.• Implemented security policies and procedures and warned actions against non-adherence.• Located and resolved risks and issues to achieve desired targets.• Supervised video conferencing and printer room for senior management.• Managed and maintained attrition data.• Prepared delinquency report and reported to managers.* Succeeded to win PRIDE award from client for "Putting Clients First". Show less