Uday Shankar SG, SPC,PMP, ITIL EXPERT, CSM, CSPO,
Service Design Manager at NTT Global Networks- Claim this Profile
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English Full professional proficiency
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Kannada Full professional proficiency
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Hindi -
Topline Score
Bio
Mrityunjay H.
Uday is talented lead having sound knowledge on ITIL, Test processes, Networking, and project management. He is a great team player and has managed the Maintenance activities for the projects he was involved. He has good skills in project management and also great people skills.
Naveen Sajjan
Uday, It's great to work with him. He is a very good team player and has wonderful management skills which helped in our team a lot in executing many projects. He has wonderful grasping power and keen in learning new technologies. He is our ITIL expert in the team and gives valuable insights into it which has benefited the team. Patient Listener, good communicator and aggressive in finishing the projects effectively and efficiently in time Handles the customer issues effectively. Dedicated towards work and makes the team comfortable with his positive attitude. I strongly recommend for his comprehensive knowledge in Networking, ITIL expertise, Management skills and Customer Interactions.
Mrityunjay H.
Uday is talented lead having sound knowledge on ITIL, Test processes, Networking, and project management. He is a great team player and has managed the Maintenance activities for the projects he was involved. He has good skills in project management and also great people skills.
Naveen Sajjan
Uday, It's great to work with him. He is a very good team player and has wonderful management skills which helped in our team a lot in executing many projects. He has wonderful grasping power and keen in learning new technologies. He is our ITIL expert in the team and gives valuable insights into it which has benefited the team. Patient Listener, good communicator and aggressive in finishing the projects effectively and efficiently in time Handles the customer issues effectively. Dedicated towards work and makes the team comfortable with his positive attitude. I strongly recommend for his comprehensive knowledge in Networking, ITIL expertise, Management skills and Customer Interactions.
Mrityunjay H.
Uday is talented lead having sound knowledge on ITIL, Test processes, Networking, and project management. He is a great team player and has managed the Maintenance activities for the projects he was involved. He has good skills in project management and also great people skills.
Naveen Sajjan
Uday, It's great to work with him. He is a very good team player and has wonderful management skills which helped in our team a lot in executing many projects. He has wonderful grasping power and keen in learning new technologies. He is our ITIL expert in the team and gives valuable insights into it which has benefited the team. Patient Listener, good communicator and aggressive in finishing the projects effectively and efficiently in time Handles the customer issues effectively. Dedicated towards work and makes the team comfortable with his positive attitude. I strongly recommend for his comprehensive knowledge in Networking, ITIL expertise, Management skills and Customer Interactions.
Mrityunjay H.
Uday is talented lead having sound knowledge on ITIL, Test processes, Networking, and project management. He is a great team player and has managed the Maintenance activities for the projects he was involved. He has good skills in project management and also great people skills.
Naveen Sajjan
Uday, It's great to work with him. He is a very good team player and has wonderful management skills which helped in our team a lot in executing many projects. He has wonderful grasping power and keen in learning new technologies. He is our ITIL expert in the team and gives valuable insights into it which has benefited the team. Patient Listener, good communicator and aggressive in finishing the projects effectively and efficiently in time Handles the customer issues effectively. Dedicated towards work and makes the team comfortable with his positive attitude. I strongly recommend for his comprehensive knowledge in Networking, ITIL expertise, Management skills and Customer Interactions.
Credentials
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ITIL Continual Service Improvement
EXINJul, 2013- Oct, 2024 -
ITIL Service Operations
EXINJun, 2013- Oct, 2024 -
ITIL Service Design
EXINMay, 2013- Oct, 2024 -
ITIL Service Transition
EXINApr, 2013- Oct, 2024 -
ITIl Service Strategy
EXINJan, 2013- Oct, 2024 -
SAFe Program Consultant
Scaled Agile, Inc.Feb, 2019- Oct, 2024 -
Certified Scrum Master(CSM)
Scrum AllianceAug, 2013- Oct, 2024 -
Certified Scrum Product Owner(CSPO)
Scrum AllianceAug, 2013- Oct, 2024 -
Certified SAFe® 4 Program Consultant
Scaled Agile, Inc. -
BMC Remedy Administrator
BMC -
Business Development Manager
TM Forum -
CCIE R&S Written
Cisco -
CCNA
Cisco -
CCNP
Cisco -
ITIL V2 and ITIL V3
EXIM -
InfoVista Certified Administrator(IVCA)
InfoVista -
MCP
Microsoft -
PMP
PMI
Experience
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NTT Global Networks
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United States
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Telecommunications
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700 & Above Employee
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Service Design Manager
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Apr 2019 - Present
Responsible for all new Service Design, Development, Enablement and Transformation Activities in Global Delivery Centre. Currently fulfilling the role of Product Owner following SAFe methodology to develop Software Defined Infrastructure services. Involved in Building Scope, Delivery Model, Effort Estimation and Commercial Models. Responsible for all new Service Design, Development, Enablement and Transformation Activities in Global Delivery Centre. Currently fulfilling the role of Product Owner following SAFe methodology to develop Software Defined Infrastructure services. Involved in Building Scope, Delivery Model, Effort Estimation and Commercial Models.
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Dimension Data
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South Africa
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IT Services and IT Consulting
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700 & Above Employee
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Service Delivery Assurance Manager
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Sep 2015 - Present
Perform delivery assurance at pursuit quality gate to ensure delivery capabilities, Perform Pre-sales and Post-sales review and approve the Solution, Work closely with Service Design and Development team to ensure New Services are inducted based on the capabilities. Define new process pertaining to Service delivery Assurance. Work on Alliance Management, Work closely with Technical Support Group to assess current technical capabilities and clients requirements. Perform delivery assurance at pursuit quality gate to ensure delivery capabilities, Perform Pre-sales and Post-sales review and approve the Solution, Work closely with Service Design and Development team to ensure New Services are inducted based on the capabilities. Define new process pertaining to Service delivery Assurance. Work on Alliance Management, Work closely with Technical Support Group to assess current technical capabilities and clients requirements.
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AXA Technologies Shared Services
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Bangalore Area, India
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Manager Network Operations
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Dec 2013 - Aug 2015
Manage the Network, Security and Voice Infrastructure which comprises of 200+ Branches, 2 Data Centres, and 6 Major Sites including DR. Accountable for both Domestic and International Call Centres (Hosted). Review and approve Changes and Interface with Major Incident and Problem Management. Managing Vendors and participating in RFP's/RFQ's. Provide Budgeting and Estimation, Resource Management and handle domestic Network Engineering projects, Responsible for all External/Internal Network Audits and Managing regulatory compliance. Show less
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Cisco
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United States
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Software Development
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700 & Above Employee
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Network Consulting Engineer
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Jul 2007 - Dec 2013
Provide direction and guidance to design and architecture of the Network to be deployed at customer site. Working with customers and providing High Touch Technical Services in the area of Routing and Switching Provide solutions in the area of Network Simulation, using a mix of home-grown & third-party tools. Working on EMS and ITIL tools like Remedy, ANA, FNMT, InfoVista, Nexus. Providing end-to-end Service Management solution based on ITIL Framework. Testing areas of – Mobility ATSP, Network Technologies, Hosted Unified Communications Solution, Security appliance as services; ITIL methodology and its implementation in PNOC(OSS Platform); Design and Implement N/W required for LAB. SME for all the N/W related testing. Mentoring new employees and helping them in both On-Boarding & Professional capacities. Planning, Scoping, Tracking test execution,Identifying and analyzing test metrics, Resource management. Producing project status reports managed the team and resolved day-to-day issues with emphasis on SDLC. Show less
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AXA
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France
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Insurance
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700 & Above Employee
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Assistant manager Network Command Center
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Jun 2005 - Jul 2007
Successfully transitioned the NOC Command center operations to India and Setting up the Off-shore Management Centers for AXA in India Performing Gap analysis of current process and developing new process based on ITIL best practices. Responsible for Supplier/Partner Interface Management. Participate in architecture blueprint, architecture decisions and make sure they aligning to the business and technology goals.. Performing various roles of Incident, Problem and Change Managers. Working with BCP team to ensure business continuity. Accountable for NOC Command Center and Network SLA . Design and implementation of the Network on various stages. Provided project turn-around expertise at the customer site with emphasis on regaining customer confidence. Implementing QOS on various stages. Configuring routing protocols. Generation and distribution of MIS Reports to customers. Handling all escalated problems and providing solutions. Interfaced with the different Vendors like France Telecom and AT&T for commissioning of various capacity links. Successfully completed Six-Sigma “green belt” projects on NOC process improvement. Adhering to SLA committed and providing value added solutions. Evaluating Engineers performance. Conducting Technical training Show less
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Wipro
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India
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IT Services and IT Consulting
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700 & Above Employee
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Site Incharge/Network Specilist
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Apr 2003 - Feb 2005
In charge for Managed Services (Remote management) for ING Vysya Bank encompassing 300 branches across India. Adhering to SLA committed to customer and providing them value added solutions. Preparing reports and maintaining them in ISO Standards. Evaluating Engineers performance.Conducting Technical trainings. Analyzing the problems and doing root cause analysis. Worked with customer, business development team, and delivery team to understand customer requirements Designed and implemented fully redundant WAN architecture for the inclusion of the ING network into the ING Vysya Bank network Fulfilling the role of BRM(Business Relationship Manager). Acting as SPOC b/w customer and Wipro. Handling all escalated Network issues and providing solutions. Participate in Service Review meetings. Participating in architectural meetings. Designing new Network and Implementing it. Implementation of VPN using ipsec protocol and Configuring, managing Cisco PIX Firewalls. Monitoring and Troubleshooting of the Network Coordinating with the vendors. Configuration management of Cisco Routers, IOS image upgrades, Network Performance management, Troubleshooting routing and switching Issues, and providing Trend Analysis. Show less
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Binary Systems Pvt Ltd
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India
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Computer and Network Security
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1 - 100 Employee
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Customer Support Engineer
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Jan 2000 - Apr 2003
Worked as Network Engineer at Customer site. Worked as Network Engineer at Customer site.
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Education
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2005 - 2008
Sikkim Manipal University
MBA, IT -
2002 - 2005
Karnataka State Open University
BSC, IT -
1995 - 1999
Karnataka Board of Technical Education
Diploma in Computer Science, Computer Science
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