Uday Pratap Singh
Business Operation Associate at Scaler- Claim this Profile
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Bio
Experience
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Scaler
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India
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E-Learning Providers
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700 & Above Employee
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Business Operation Associate
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Jul 2022 - Present
Solving ticket and customer satisfaction through email process. Solving ticket and customer satisfaction through email process.
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HCLTech
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India
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IT Services and IT Consulting
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700 & Above Employee
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Senior Associate
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Nov 2021 - Jul 2022
Solving escalation tickets of clients and 1 poc in escalation matrix. Report creation for agents under me and pushing them to achieve daily targets and customer satisfaction Solving escalation tickets of clients and 1 poc in escalation matrix. Report creation for agents under me and pushing them to achieve daily targets and customer satisfaction
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1 point 1 solution
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Chennai, Tamil Nadu, India
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Customer Service Representative
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Apr 2021 - Nov 2021
Handeling queries of customer related to airlines and providing them resolution with satisfaction. Handeling queries of customer related to airlines and providing them resolution with satisfaction.
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Cyfuture
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India
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IT Services and IT Consulting
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700 & Above Employee
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Customer Care Executive
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Aug 2019 - Apr 2021
Domestic voice support for consumers of CSPDCL Electricity. Solving problems and forwarding them to respective sub-station within chhattisgarh state. Domestic voice support for consumers of CSPDCL Electricity. Solving problems and forwarding them to respective sub-station within chhattisgarh state.
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Education
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2019 - 2020
CV Raman College of Engineering (CVRCE), Bhubaneswar
PGDCA, Computer and Information Sciences and Support Services -
2015 - 2019
Rungta College of Engineering & Technology Kohka-Kurud Bhilai.
Bachelor of Engineering - BE, Mechanical Engineering -
2014 - 2015
Swami Vivekanand Sen Sec School
12, Maths -
2011 - 2012
Raj Kumar college
10, Mathematics and Computer Science
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