Udara Fernando
Co-Founder at Tactik AU- Claim this Profile
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English Full professional proficiency
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Sinhalese Native or bilingual proficiency
Topline Score
Bio
Credentials
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Fundamentals of Digital Marketing
GoogleFeb, 2022- Nov, 2024 -
Hubspot SEO II Certified
HubSpotApr, 2022- Nov, 2024 -
Certificate II in Digital Media
Australian Government -
Certificate II in Information Technology (ICA20105)
Australian Government
Experience
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Tactik AU
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Australia
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Marketing Services
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1 - 100 Employee
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Co-Founder
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Feb 2022 - Present
-Leading strategic planning and execution to shape the company's vision and mission within the digital marketing industry. - Building and guiding a dynamic team of professionals, cultivating a collaborative and innovative work culture. -Driving business development and cultivating strong partnerships with key stakeholders to expand our market presence. -Leveraging my expertise in branding, content marketing, web development, SEO, paid advertising, and UI/UX to propel our success. -Ensuring seamless product development and enhancements, tailoring solutions to cater to the ever-evolving needs of our clients. -Collaborating closely with industry leaders, clients, and investors to firmly establish Tactik as a frontrunner in the space. Show less
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Yarra Ranges Council
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Australia
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Government Administration
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400 - 500 Employee
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Customer Relations Officer
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Mar 2020 - Oct 2022
- A representative for the organization, they serve as the primary point of contact for clients, consistently delivering exceptional customer service and support. -Demonstrating proficiency in overseeing an inbound call centre, they adeptly manage incoming calls and address client inquiries with professionalism and efficiency. - Skillful approach to assisting clients involves providing accurate information, resolving issues, and ensuring the utmost client satisfaction with the organization's products and services. -Proactively building relationships with clients, actively working to enhance loyalty and foster a robust and dedicated customer base. -Excellence in verbal and written communication skills empowers them to effectively interact with clients and colleagues, facilitating seamless exchanges of information. -Capable of quickly identifying and resolving customer concerns, ensuring a smooth and positive customer experience. Show less
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TAL Australia
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Australia
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Insurance
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700 & Above Employee
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Insurance Sales Representative (VirginMoney & NIB)
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Aug 2017 - Jan 2020
- Conduct inbound and outbound sales to promote products and services effectively. - Evaluate and approve/deny insurance contract based on established criteria. - Collaborate with underwriters to assess client profiles and ensure accurate risk assessment. - Cultivate strong customer relationships to foster loyalty and repeat business. - Resolve customer issues promptly and effectively to ensure high satisfaction levels. - Maintain detailed records of sales activities and customer interactions. Show less
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National Hearing Care
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Australia
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Wellness and Fitness Services
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100 - 200 Employee
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Customer Relations Officer
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Sep 2014 - Jul 2017
- Achieving KPI targets by effectively setting appointments for potential clients' hearing check-ups. - Booking clients into clinics across Australia for their scheduled check-ups. - Ensuring services provided align with the specific needs of each client. - Handling client inquiries and providing exceptional customer service. - Managing appointment schedules and maintaining accuracy in bookings. - Collaborating with the sales team to drive business growth and success. - Contributing to a positive and professional work environment. Show less
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Amplifon
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Italy
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Retail Health and Personal Care Products
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700 & Above Employee
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Customer Support Specialist
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Aug 2014 - Jul 2017
- Delivered exceptional customer service and support to clients seeking hearing solutions. - Addressed customer inquiries and concerns via various channels, ensuring prompt and effective resolutions. - Collaborated with audiologists and hearing care professionals to schedule appointments and optimize client care. - Provided product knowledge and guidance to help clients make informed decisions about hearing aids and accessories. - Maintained accurate records of customer interactions and followed up on after-sales services to ensure customer satisfaction Show less
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Education
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2013 - 2017
Victoria University
Bachelor of Business Administration - BBA
Community
