Experience

SureGifts - Best Gift Cards Company in Nigeria

• Nigeria
• Retail
• 1 - 100 Employee

• Customer Success Analyst

  • Nov 2020 - Present

  - Collaborated with cross-functional teams in SureGifts to achieve the annual revenue by over 300% in seven (7) months - Provide in-depth details and information about the product to on-boarding customers. - Provide assistance to customers in optimising the values and benefits of the product. - Provide timely resolution related to product concerns - Develop a positive customer experience by proactively managing and growing customer relationships - Conduct online training sessions to new clients and lead on boarding process to ensure success rate - Coached and developed staff, with an emphasis on developing their project management and customer success fundamentals. - Process and record all client queries into the CRM system (over 50 requests per day). Show less



Executives Helping Initiative

• Nigeria
• Non-profit Organizations
• 1 - 100 Employee

• Director of Programmes (Ass)

  • Mar 2022 - Dec 2022

  - Provided support to the Program Coordinator in devising and implementing actionable strategy for execution of projects. - Ensured quality work by providing and preparing the required documentations and materials for projects. - Participated in forecasting and planning meetings with relevant departments, stakeholders and vendors. - Managed relationships with major partners, stakeholders and vendors. - Mentored team members to ensure timely deliverables. - Synthesised relevant data to generate reports required to assess successes and account for deficiencies. - Enacted new ideas and proposed recommendations on how to maximise resource utilisation. - Collaborate with other organisations for the planning and execution of projects. Show less



IMACIN ENTERPRISES

• France
• Software Development

• Customer Relationship Officer

  • Jan 2018 - May 2018

  - Provided exceptional customer service promoting products and services. - Prepared voucher/ receipts/ sales invoice after closing the orders with the customers - Established and maintained relationships with individual and business customers and provided assistance with problems they encountered. - Collecting necessary documents and provide through explanation of the terms, conditions and service agreements to the customer - Provided exceptional customer service promoting products and services. - Prepared voucher/ receipts/ sales invoice after closing the orders with the customers - Established and maintained relationships with individual and business customers and provided assistance with problems they encountered. - Collecting necessary documents and provide through explanation of the terms, conditions and service agreements to the customer



WRIGHT CONSULTING

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Junior Associate

  • Jul 2017 - Dec 2017

  • Conducted Retail Audit for Pharmacies. • Assisted in Training of Staff • Conducted Retail Audit for Pharmacies. • Assisted in Training of Staff



STRONGBOX REALTY

• Website Content Creator

  • Jul 2017 - Dec 2017

  - Generated and researched targeted topic ideas. - Helped develop, document and maintain content management standards and procedures - Write, edit and proofread corporate web content, including headlines, page titles, and keywords - Ensured that all web content is timely, accurate and adheres to voice and tone guidelines - Generated and researched targeted topic ideas. - Helped develop, document and maintain content management standards and procedures - Write, edit and proofread corporate web content, including headlines, page titles, and keywords - Ensured that all web content is timely, accurate and adheres to voice and tone guidelines



SAFA HOSPITALS

• Wellness and Fitness Services
• 1 - 100 Employee

• Pharmacist (Intern)

  • Jul 2016 - Apr 2017

  • Ensured availability of drugs; Low stock monitoring, purchase requisitioning, periodic pharmacy inventory. • Managed Drug dispensaries and daily stock reconciliations • Ably deputised for various hospital personnel during absences. • Ensured availability of drugs; Low stock monitoring, purchase requisitioning, periodic pharmacy inventory. • Managed Drug dispensaries and daily stock reconciliations • Ably deputised for various hospital personnel during absences.