Experience

Altron Bytes

• Regional Service Manager



MTN Nigeria

• Nigeria
• Telecommunications
• 700 & Above Employee

• • Oct 2017 - Present

• • Jul 2011 - Present

  Retail/ Franchise Management • Providing Regional Strategic leadership to ensure the touch points meet business targets on Airtime and devices.• Identifying new opportunities for franchise partnerships with content providers, Energy companies, Original Equipment Manufacturers(OEM’s), and align this opportunities to the different tiers of market.• Using market insights to grow customer acquisition on relevant product and services. Key focus is on mass markets.• Ring fencing revenue for the business by providing customer support in undeserved communities.• Develop effective route to market plan for low end handset to achieve high rate of customer acquisition. • Planning and implementing regional budget to achieve business target with Key emphasis on OPEX optimization.• Reviewing process and giving regional insight on best approach to territorial and regional implementation.Strategic Intelligence/ Management• Developed and implemented Digital testing platform through Microsoft share for frontline staff which has improved knowledge acquisition.• Developed a service demand approach for self-care terminals which has driven the regional adoption by over 20%.• Created customer portfolio strategy which has driven data uptake and continuous by 15% in line with business objective. • Developed a granular revenue generation program which has seen Airtime adoption grow by over 35% in the region.• Developed Retail experience themes which have reinforced brand image and leadership such as Yellow moments, do you know? sessions. Show less