Experience

Bujeti (YC W23)

• Nigeria
• Financial Services
• 1 - 100 Employee

• Customer Success Lead

  • Jun 2022 - Present

  Lagos, Nigeria Spearheaded the implementation of a customer success department and managed daily email volume. Prospect and qualify potential customers with targeted advertising, improving conversion rates by 50%. Developed engagement strategies with customers to establish professional relationships through product expertise, and demos. Collect product feedback from customers and share it with relevant teams to drive product changes. Establish flows to support team members… Show more Spearheaded the implementation of a customer success department and managed daily email volume. Prospect and qualify potential customers with targeted advertising, improving conversion rates by 50%. Developed engagement strategies with customers to establish professional relationships through product expertise, and demos. Collect product feedback from customers and share it with relevant teams to drive product changes. Establish flows to support team members, boosting efficiency and productivity by 25%. Create and manage the company’s online community of over 20 accountants and CFOs Played an instrumental role in client satisfaction by working with operational teams for the proper resolution of service issues Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty Show less



Bento

• Nigeria
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Executive

  • Apr 2021 - Jun 2022

  Nigeria, Rwanda, Kenya, Ghana Assessed customer needs, promoted solutions, and increased customer retention by 25%. Utilized phone and email outreach to qualify, prospect and contact 70% of new leads to book demo sessions. Conducted an average of 15 demo sessions weekly and maintained a customer conversion rate of at least 70%. Managed customer connections, responding to 100+ customer inquiries and resolving issues daily. Helped customers with onboarding process. Worked as an Executive… Show more Assessed customer needs, promoted solutions, and increased customer retention by 25%. Utilized phone and email outreach to qualify, prospect and contact 70% of new leads to book demo sessions. Conducted an average of 15 demo sessions weekly and maintained a customer conversion rate of at least 70%. Managed customer connections, responding to 100+ customer inquiries and resolving issues daily. Helped customers with onboarding process. Worked as an Executive Assistant to the CEO for a duration of 2 months. Scheduled meetings, took minutes, and created reports Show less



Lagos Commodities and Futures Exchange (LCFE)

• Nigeria
• Capital Markets
• 1 - 100 Employee

• Graduate Trainee

  • Jan 2021 - Mar 2022

  Lagos State, Nigeria Worked across various departments including, Marketing, Sales and Business Development, Corporate Communications, and Corporate Strategy. Led a project team to deliver agricultural commodities, resulting in the inclusion of over 20 farmers. Championed social media presence, introducing market engagement role on platforms to increase company awareness. Performed cold-calling and emailing on potential clients to market company products and services.



PRIME & HILLS ENERGY SERVICES LIMITED

• Nigeria
• Oil and Gas
• 1 - 100 Employee

• Associate

  • Sep 2018 - Oct 2019

  Lekki Phase 1 Worked across various departments including, Procurement, Business Development and Human Resources. Attended to 3 clients who procured equipment from the company. Participated in client meetings to gain insight on customer satisfaction with the company’s products and services. Learnt the fundamentals of Human Resource Management and Planning.



PAN54 Digital

• Nigeria
• Advertising Services
• 1 - 100 Employee

• Content Specialist

  • Jul 2019 - Sep 2019

  Lagos, Nigeria Curated content to help clients develop, own, and communicate their narrative across the portfolio. Managed blog editorial calendar, conceptualized ideas, and developed 20+ copies. Developed and proposed project scripts, sketches, and storyboards to gain client approval through project phases. Edited existing digital assets according to client feedback. Collaborated with the marketing team to develop social media strategies and content for brands



This Present House

• Social Media Manager – Communications Department

  • Sep 2017 - Oct 2017

  Lekki phase 1, Nigeria Utilized industry trends to create engaging digital content and campaigns that drove community engagement and increased followership by 50%. Wrote press releases for the 2017 Independence Freedom Rally. Collaborated with the media team to create the 2017 Independence Freedom Rally brochure and monitored print quality. Curated Content calendars and communication goals across all social media platforms. Reported social media insights and analytics results to the… Show more Utilized industry trends to create engaging digital content and campaigns that drove community engagement and increased followership by 50%. Wrote press releases for the 2017 Independence Freedom Rally. Collaborated with the media team to create the 2017 Independence Freedom Rally brochure and monitored print quality. Curated Content calendars and communication goals across all social media platforms. Reported social media insights and analytics results to the leadership team, and executed changes to improve engagement. Show less