Experience

Rainoil Limited

• Nigeria
• Oil and Gas
• 200 - 300 Employee

• Commercial Sales Executive

  • Apr 2019 - Present

  Promoted the sales of petroleum products (AGO, DPK, PMS, ATK) via lead generation engines( such as Linkedlin Navigator.Built a network of high net worth individual (HNWI), through effective lead generation strategies, leading to 40% increase in monthly revenue generation.Increased new leads generation for the company by 60% in the first 100days.Prepared pricing presentations and proposals – showing details strategist plans related to the customers and proposed business solutions Lead generation via emails, social media, phone, and teleconference Developed procedures for on-boarding new customers, which resulted in a 15% improvement in product adoption rate. Show less

• Human Resources Executive

  • Apr 2018 - Apr 2019

  Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.Coordinated work activities for HR managers, specialists and recruiting agents.Directed hiring and onboarding programs for new employees.Educated employees on company policy and kept employee handbook current.Interviewed potential hires, negotiated salaries and benefits, and performed reference checks.Candidate selection with the use of ATS (Applicants Tracking System) Show less

• Procurement Officer

  • Mar 2017 - Apr 2019

  Implemented Rainoil strategies, policies and procedures to ensure an efficient, value for Money and commercially focused procurement function. With the procurement manager.engaged with the business to identify the key procurement priorities and ensures that resources were assigned accordingly. Maintained understanding of pricing structures, market conditions and trends in the industry.Analysed and reported on data covering all aspects of procurement operations.Authorized purchase orders using the enterprise resource planning (ERP) app, NAV, with 90% accuracy. Contributed to over $50,000 (Equivalent) in savings through supplier negotiations and use of strategic analysis.Identified cost effective vendors and set up favorable contracts Show less

• Customer Service Executive

  • Feb 2015 - Feb 2017

  Managed incoming external customer inquiries, providing accurate information on products offering, resulting to 75% increase in customer satisfaction ratings as measured through post call survey.Analysed customer service trends and evaluated complaints to determine areas in need of enhancement and helped the team supervisor in aligning teams to better meet customer demands.Described product and services in details to customers to providing information on benefits and advantages.



Union Bank of Nigeria Plc

• Contact Center Agent

  • Jul 2013 - Feb 2015

  Furnished prompt, courteous, professional customer service in call center environment while assisting customers with account information and responding to inquiries and complaints. Handled over 200 inbound calls per 8-hour daily ,while maintaining over 99% client service ratings in communication and listening skills. Designed spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Analysed customer payments and forwarded to the technical department for further resolution. Show less